Client Success & Operations Lead, Live Events

Live Nation Worldwide, Inc.; Texas; Hybride; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

401(k) with company match

Résumé du poste

Live Nation Entertainment, through its Ticketmaster and Front Gate Tickets brands, seeks a Client Operations Manager in Austin, TX. The role focuses on advising clients, aligning with executives, and standardizing communication across departments to meet client expectations.

The COM will liaison with multiple teams to ensure successful event operations, product updates, and proactive support while accommodating travel and flexible hours.

Qualifications

• 3+ years in enterprise software industry.
• Experience with the ticketing industry desirable.
• Strong communication and client relationship skills.
• Ability to travel up to 25% and work flexible hours.

Responsabilités

• Act as primary advisor and consultant for client’s ticketing and event needs.
• Build and cultivate excellent client relationships by monitoring service levels.
• Direct and implement best practices for product installations and maintenance.
• Manage problem resolution and coordinate with Customer Service.

Connaissances

Enterprise software

Client relationships

Project management

Communication

Formation

HS Diploma or GED

Bachelor’s degree preferred

Outils

Microsoft Office

Description du poste

Live Nation Entertainment, through its Ticketmaster and Front Gate Tickets brands, seeks a Client Operations Manager in Austin, TX. The role focuses on advising clients, aligning with executives, and standardizing communication across departments to meet client expectations.

The COM will liaison with multiple teams to ensure successful event operations, product updates, and proactive support while accommodating travel and flexible hours.