Client Operations Manager

Live Nation Worldwide, Inc.; Texas; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Job summary

Live Nation Entertainment, through its Ticketmaster and Front Gate Tickets brands, seeks a Client Operations Manager in Austin, TX. The role focuses on advising clients, aligning with executives, and standardizing communication across departments to meet client expectations.

The COM will liaison with multiple teams to ensure successful event operations, product updates, and proactive support while accommodating travel and flexible hours.

Qualifications

• 3+ years in enterprise software industry.
• Experience with the ticketing industry desirable.
• Strong communication and client relationship skills.
• Ability to travel up to 25% and work flexible hours.

Responsibilities

• Act as primary advisor and consultant for client’s ticketing and event needs.
• Build and cultivate excellent client relationships by monitoring service levels.
• Direct and implement best practices for product installations and maintenance.
• Manage problem resolution and coordinate with Customer Service.

Skills

Enterprise software

Client relationships

Project management

Communication

Education

HS Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Summary

CLIENT OPERATIONS MANAGER Location: Austin, TX Division: Ticketmaster (Front Gate Tickets) Line Manager: Manager of Client Operations Contract Terms: Permanent, Full-Time, 40 hours per week, potential for nights and weekend and up to 20% travel

THE TEAM

Front Gate Tickets is North America’s leading software and operations provider for the festival market, granting 4.5M fans access to once-in-a-lifetime experiences on an annual basis. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on‑site operations for over 150 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate Tickets is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm. We are headquartered in Austin, TX, but have a mix of local and remote employees on the team and throughout the organization.

THE JOB

The Client Operations Manager is responsible for managing all client relationships. The COM will primarily act as an advisor and consultant to their clients, working in tandem with all executives, departments, and stakeholders to meet and exceed client expectations. The role works with multiple departments and team leadership to ensure standardization of communication and support for our clients.

WHAT YOU WILL BE DOING

Act as primary advisor and consultant for client’s ticketing and event needs, providing expertise in all aspects of the client relationship. Build and cultivate excellent client relationships by monitoring client support service levels, ensuring they are met and exceeded when possible, and ensuring clients are aware of all system help functions and other self‑service tools. Convey product updates, new features and functionality to client base. Conduct regular client meetings to review best practices, check in on project timelines, make recommendations and gather feedback. Direct and implement best practices for all FGT product and system installations, upgrades and maintenance at client sites. Manage problem resolution, including, but not limited to, researching complaints; troubleshooting software, hardware and event issues; resolving issues with Customer Service; and providing specific issue details to expedite problem resolution. Conduct quality control processes to ensure the accuracy of event details in the ticketing system. Execute and complete other duties as assigned.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

3+ years’ experience in enterprise software industry is highly desirable. Experience with the ticketing industry highly desirable. H.S. diploma or equivalent, Bachelor’s degree preferred. Computer savvy and proficient with Microsoft Office suite. Confidence in communication, to include written, listening, and presentation of data to clients, colleagues and Supervisor. Strong organizational skills and attention to detail. Strong customer relationship skills and customer focus. Strong leadership skills, experience in team leadership is helpful. Strong project management skills, project management experience is helpful. Good people skills to build trusted relationships with professionals on all levels. Certain degree of creativity, latitude and problem solving is needed. A passion for the live entertainment industry and the public who experience it. Ability to learn new technology. Ability to successfully handle multiple projects simultaneously, as well as handle pressure and challenging situations. Ability to travel up to 25% of the time, and work flexible hours, including evenings and weekends for extended periods of time.

BENEFITS & PERKS

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA). YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days. WEALTH: 401(k) program with company match, stock reimbursement program. FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support. CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment. OTHERS: Volunteer time off, crowdfunding match.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen. Teamwork – While we celebrate individual achievements, we know have more success as a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.