Festival Client Operations Lead

Ticketmaster; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Free concert tickets

401(k) match

New parent programs (caregiver leave)

Tuition reimbursement and student loan

Volunteer time off

Job summary

Ticketmaster’s Front Gate Tickets unit in Austin, TX seeks a Client Operations Manager to oversee client relationships and act as advisor across departments. You will ensure standardized communication, support, and successful event-related solutions for diverse clients.

The role requires 3+ years in enterprise software with strong communication, leadership and project management skills, plus willingness to travel up to 25% and work flexible hours, including nights and weekends.

Qualifications

• Strong communication, listening and presentation of data to clients, colleagues and Supervisor.
• Excellent organizational skills and attention to detail.
• Strong customer relationship skills and customer focus.
• Leadership experience in team settings is helpful.
• Project management skills are advantageous.
• Willingness to travel up to 25% and work flexible hours including evenings/weekends.

Responsibilities

• Act as primary advisor and consultant for client’s ticketing and event needs, providing expertise in all aspects of the client relationship.
• Build and cultivate excellent client relationships by monitoring client support service levels and self-service tools.
• Convey product updates, new features and functionality to clients.
• Conduct regular client meetings to review best practices, timelines, and feedback.
• Direct and implement best practices for all product installations, upgrades and maintenance at client sites.
• Manage problem resolution including researching complaints and expediting resolution.
• Conduct quality control to ensure accuracy of event details in the ticketing system.
• Execute and complete other duties as assigned.

Skills

Communication skills

Leadership

Project management

Customer relationship management

Education

Bachelor’s degree preferred

High school diploma

Tools

Microsoft Office

Job description

Ticketmaster’s Front Gate Tickets unit in Austin, TX seeks a Client Operations Manager to oversee client relationships and act as advisor across departments. You will ensure standardized communication, support, and successful event-related solutions for diverse clients.

The role requires 3+ years in enterprise software with strong communication, leadership and project management skills, plus willingness to travel up to 25% and work flexible hours, including nights and weekends.