Strategic Client Ops Lead – Live Events & Ticketing

Ticketmaster; Mountain Home (ID); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Free concert tickets

401(k) with company match

Paid time off

Job summary

Ticketmaster, via Front Gate Tickets, seeks a Client Operations Manager to oversee strategic client relationships and serve as a trusted advisor across the organization. You will align cross‑functional teams to meet client expectations and drive standardized communication and support.

This role involves travel, flexible hours, and collaboration with multiple departments. You will engage with clients on event needs, convey product updates, and lead quarterly reviews to optimize service delivery.

Qualifications

• 3+ years in enterprise software is desirable.
• Experience in the ticketing industry is desirable.
• HS diploma or equivalent; Bachelor’s degree preferred.
• Proficient with Microsoft Office suite.
• Strong communication and presentation skills.
• Excellent organizational and client relationship abilities.
• Willingness to travel up to 25% and flexible hours.

Responsibilities

• Serve as primary advisor and consultant for client’s ticketing and event needs.
• Build and maintain strong client relationships and monitor service levels.
• Communicate product updates, features and functionality to clients.
• Lead regular client meetings to review timelines and gather feedback.
• Direct best practices for product installations, upgrades and maintenance at client sites.
• Handle problem resolution including coordinating with Customer Service and technical teams.
• Ensure accuracy of event details in the ticketing system.
• Perform other duties as assigned.

Skills

Client relations

Communication

Leadership

Project management

Organization

Problem solving

Travel readiness

Education

HS diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Ticketmaster, via Front Gate Tickets, seeks a Client Operations Manager to oversee strategic client relationships and serve as a trusted advisor across the organization. You will align cross‑functional teams to meet client expectations and drive standardized communication and support.

This role involves travel, flexible hours, and collaboration with multiple departments. You will engage with clients on event needs, convey product updates, and lead quarterly reviews to optimize service delivery.