Client Success & Office Support Specialist

fishwindowcleaningcareers; Edina (MN); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Free uniforms

Job summary

FISH Window Cleaning is seeking an organized, dependable Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support.

This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach.

Qualifications

• Customer service experience is preferred.
• Strong phone and email communication skills.
• Attention to detail and accuracy in data handling.

Responsibilities

• Answer incoming calls, check voicemail, and assist customers with routine questions.
• Enter and update customer, estimate, and job information in our system.
• Follow up with customers on open estimates and help move opportunities toward scheduling.
• Contact past and recurring customers with seasonal service reminders.
• Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
• Assist with email outreach to residential and commercial customers.
• Help maintain organized and accurate customer and job records.
• Assist with scheduling and general office communication as needed.
• Research customer, business, or facility contact information when needed.
• Occasionally assist with simple residential or commercial estimates after training.
• Support recruiting, marketing, job postings, and other office projects as needed.

Skills

Customer service

Phone & email communication

Detail-oriented

Job description

FISH Window Cleaning is seeking an organized, dependable Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support.

This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach.