Office & Customer Support Assistant

Fish Window Cleaning; Edina (MN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Free uniforms

Job summary

Fish Window Cleaning is seeking an organized, dependable Office & Customer Support Assistant to support day-to-day office operations, customer communication, sales follow-up, and administrative tasks in Edina, MN. You will answer calls, manage estimates, reminders, and records, with light outbound outreach to residential and commercial clients.

The role emphasizes accuracy, courteous service, and the ability to learn new systems.

Qualifications

• Experience in office, customer service, administrative, inside sales, or service-business is helpful.
• Proficient with basic computer systems and office software.

Responsibilities

• Answer incoming calls, check voicemail, and assist customers with routine questions.
• Enter and update customer, estimate, and job information in our system.
• Follow up with customers on open estimates and help move opportunities toward scheduling.
• Contact past and recurring customers with seasonal service reminders.
• Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
• Assist with email outreach to residential and commercial customers.
• Help maintain organized and accurate customer and job records.
• Assist with scheduling and general office communication as needed.

Skills

Customer communication

Phone & Email Communication

Organized & detail-oriented

Sales follow-up / outbound calling

Learn new computer systems

Dependable & self-motivated

Office & customer-service tasks

Job description

Benefits

• Paid time off
• 401(k)
• 401(k) matching
• Free uniforms

FISH Window Cleaning is seeking an organized, dependable, and customer-focused Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support.

This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach.

Responsibilities

• Answer incoming calls, check voicemail, and assist customers with routine questions.
• Enter and update customer, estimate, and job information in our system.
• Follow up with customers on open estimates and help move opportunities toward scheduling.
• Contact past and recurring customers with seasonal service reminders.
• Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
• Assist with email outreach to residential and commercial customers.
• Help maintain organized and accurate customer and job records.
• Assist with scheduling and general office communication as needed.
• Research customer, business, or facility contact information when needed.
• Occasionally assist with simple residential or commercial estimates after training.
• Support recruiting, marketing, job postings, and other office projects as needed.

Ideal Candidate

• Friendly and professional with customers
• Comfortable communicating by phone and email
• Organized and detail-oriented
• Comfortable with basic sales follow-up and outbound calling
• Able to learn new computer systems
• Dependable and able to work independently
• Willing to take on a variety of office and customer-service responsibilities

Previous office, customer service, administrative, inside sales, or service-business experience is helpful.

You need reliable transportation, proof of insurance, and a valid driver’s license to be considered for employment.

Compensation: $15.00 - $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Fish Window Cleaning has grown to be the world's largest window cleaning company with more than 250 franchise territories in 43 states, yet we still maintain the traditional values we were founded on. We will always treat every customer as though they are our only customer.

Since its inception over three decades ago, Fish Window Cleaning has been dedicated to being a considerate and respectable neighbor in the communities where we work and live. FISH partners with nonprofit organizations on an ongoing basis to support causes across the United States. Through volunteering, leadership, and charitable giving, FISH lives its mission to be the best and most respected window cleaning company in the world.

We are looking for courteous, self- motivated and friendly individuals that pay attention to detail. We clean glass at commercial and residential locations; including retail locations, office buildings, and malls from 1 to 3 stories. Some ladder work, travel between jobs, and minimal paperwork are required.