Client Success Manager - Value & Growth

Gartner; Irving (TX); Hybrid; USD 70,000 - 101,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Parental leave

401K matching

Stock purchase program

Paid time off

Charity match

Job summary

Gartner is seeking a Client Success Associate to ensure clients realize maximum value from Gartner services. You will onboard new clients, surface priorities, and surface the most effective ways to support decision makers across their organization.

You will build strong relationships from senior leaders to specialists, guiding them through onboarding, adoption, and value realization. The role emphasizes collaboration, strategic thinking, and a client-first mindset.

Qualifications

• 3+ years relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner membership.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics.

Skills

Client relationship management

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor’s degree

Job description

Gartner is seeking a Client Success Associate to ensure clients realize maximum value from Gartner services. You will onboard new clients, surface priorities, and surface the most effective ways to support decision makers across their organization.

You will build strong relationships from senior leaders to specialists, guiding them through onboarding, adoption, and value realization. The role emphasizes collaboration, strategic thinking, and a client-first mindset.