Strategic Client Success Advisor

Gartner; Fort Myers (FL); Hybrid; USD 62,000 - 87,000; Full time

Benefits offered by this job

Generous PTO

Medical, Dental & Vision Plans

401K matching

Parental Leave

Job summary

Gartner is seeking a Client Success professional to onboard and engage clients, ensuring they derive maximum value from Gartner subscriptions. You will surface priorities, surface challenges, and guide expansion opportunities with senior and junior stakeholders across business functions.

This role emphasizes relationship-building, strategic communication, and cross-team collaboration to deliver measurable ROI.

Qualifications

• 2+ years relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Skills

Relationship building

Communication skills

Collaboration

Critical thinking

Education

Bachelor's degree

Job description

Gartner is seeking a Client Success professional to onboard and engage clients, ensuring they derive maximum value from Gartner subscriptions. You will surface priorities, surface challenges, and guide expansion opportunities with senior and junior stakeholders across business functions.

This role emphasizes relationship-building, strategic communication, and cross-team collaboration to deliver measurable ROI.