Client Success & Value Advisor (Hybrid)

Gartner; Fort Myers (FL); Hybrid; USD 70,000 - 101,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

401(k) match

Medical, Dental & Vision plans

Parental Leave

Employee Assistance Program

Job summary

Gartner is seeking a Client Success Associate to onboard clients, demonstrate value, and drive ongoing engagement with Gartner products. You will surface client priorities, surface solutions, and partner with teams to maximize impact across their subscription.

You’ll engage with senior and junior client stakeholders, track engagement metrics, and help ensure retention and growth while contributing to a collaborative, inclusive culture.

Qualifications

• 4+ years relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Skills

Relationship management

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor's degree

Job description

Gartner is seeking a Client Success Associate to onboard clients, demonstrate value, and drive ongoing engagement with Gartner products. You will surface client priorities, surface solutions, and partner with teams to maximize impact across their subscription.

You’ll engage with senior and junior client stakeholders, track engagement metrics, and help ensure retention and growth while contributing to a collaborative, inclusive culture.