Client Success Associate

Gartner; Fort Myers (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Gartner is seeking an Associate for Client Success to onboard clients, surface business priorities, and demonstrate value from Gartner services across large client teams.

You will work with executives and diverse departments to ensure successful adoption, measure impact, and drive ongoing engagement and retention within the Gartner subscription.

Qualifications

• Experience onboarding clients and driving adoption across Gartner services.
• Ability to understand client priorities and translate them into actions.
• Strong communication and relationship-building with senior stakeholders.

Responsibilities

• Partner with clients across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales to ensure successful use of Gartner subscriptions.
• Deliver value to decision makers and drive growth by introducing Gartner services and connecting clients with experts.
• Identify client priorities and align Gartner resources to maximize ROI on Gartner membership.
• Collaborate with internal Gartner teams to drive service delivery and share best practices.
• Leverage insights and metrics to drive ongoing client engagement, satisfaction, retention and growth.

Skills

Client onboarding

Relationship management

Cross-functional collaboration

Effective communication

Problem solving

Job description

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

About the role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

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