Client Success Manager - Printing & Fulfillment

DynaGraphic Printing, Inc.; Reno (NV); On-site; USD 52,000 - 72,000; Full time

Job summary

DynaGraphic Printing, Inc. in Reno, NV is seeking an Account Manager to oversee assigned clients in collaboration with the Account Executive.

You will be the primary contact across sales, operations, and accounting, ensuring exceptional customer experiences from quote to delivery. Responsibilities include gathering job requirements, coordinating production, proofs, shipping, and invoicing; advising on process improvements; monitoring progress; and supporting RFPs with estimates to exceed

Qualifications

• Positive team player with strong integrity.
• Excellent organizational skills with the ability to multitask and meet deadlines.
• Able to follow policies and procedures consistently.
• Preferred: experience in commercial printing, mailing, fulfillment, or marketing services.
• Excellent oral and written communication across departments and with clients.
• Strong working knowledge of MS Office; EPMS experience is a plus.
• Comfortable using AI tools and AI data-driven systems.

Responsibilities

• Provide excellent customer service as the primary contact through order intake, planning, manufacturing, shipping, and invoicing.
• Engage customers to gather job requirements and translate into detailed production and mailing instructions.
• Coordinate specifications and expectations to facilitate quotes, production, and delivery.
• Source promotional products and branded apparel as needed.
• Support operations in determining materials and services, including vendors.
• Advise customers on workflow improvements and file preparation to benefit all parties.
• Ensure job instructions are entered correctly and scheduled in production.
• Facilitate proofs and first articles review and approval by customers.
• Monitor job progress and ensure final product meets requirements and standards.
• Communicate with customers throughout production and coordinate changes.
• Resolve customer or manufacturing issues; advise on optimal responses.
• Review job cost reports and verify pricing for invoicing.
• Assist sales in RFPs by supplying estimates and finding ways to exceed expectations.

Skills

Client management

Communication

Organizational skills

MS Office

EPMS experience

AI tools

Team player

Tools

EPMS

MS Office Suite

Job description

DynaGraphic Printing, Inc. in Reno, NV is seeking an Account Manager to oversee assigned clients in collaboration with the Account Executive.

You will be the primary contact across sales, operations, and accounting, ensuring exceptional customer experiences from quote to delivery. Responsibilities include gathering job requirements, coordinating production, proofs, shipping, and invoicing; advising on process improvements; monitoring progress; and supporting RFPs with estimates to exceed