Client Success & Print Operations Lead

Quad; Town of Waterford (WI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Paid holidays

Job summary

Quad is seeking a Customer Account Manager to serve as the primary contact between clients and internal teams, coordinating with sales, operations, and production to ensure alignment with client specs throughout the production lifecycle.

The role requires excellent communication, problem-solving, and relationship-building skills, with a background in customer service or print environments. This position offers a comprehensive benefits package and on-site work in Wisconsin.

Qualifications

• 3 years' experience in customer service or print environment preferred.
• Appropriate education and/or experience may be substituted on an equivalent basis.

Responsibilities

• Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company.
• Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes.
• Foster and maintain client relationships to establish a mutually beneficial business partnership.
• Drive clients to utilize standard inputs and tools.
• Review all order plans to identify and address any obstacles to ensure successful project completion.
• Address and resolve client or production issues, escalating them as necessary.
• Utilize independent discretion to negotiate solutions that influence the general business operations of clients.
• Utilize specialized knowledge in print and marketing services to make independent operational decisions.
• Provide client consultation and education on the overall print business.
• Manage vendor relationships to provide comprehensive end-to-end solutions for the client.
• Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization.
• Participate in cross-departmental projects.
• Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance.

Skills

Independent work

Problem analysis

Prioritization

Mathematical proficiency

MS Office

Communication skills

Print industry knowledge

Job description

Quad is seeking a Customer Account Manager to serve as the primary contact between clients and internal teams, coordinating with sales, operations, and production to ensure alignment with client specs throughout the production lifecycle.

The role requires excellent communication, problem-solving, and relationship-building skills, with a background in customer service or print environments. This position offers a comprehensive benefits package and on-site work in Wisconsin.