Client Success Manager: Print Production

RR Donnelley & Sons; Hebron (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

RR Donnelley & Sons is seeking a Print Production Specialist to coordinate production of printed materials and related services for customers. You will engage clients from initial contact through final disposition, ensuring accurate job instructions and timely production progress.

The role requires strong communication, organization, and the ability to work with multiple teams, including internal plants and external vendors. Weekend/holiday availability may be required.

Qualifications

• HS diploma or equivalent with 5+ years of relevant administrative/operational support in manufacturing operations or office environment.
• Advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job.
• Excellent oral and written communication skills to communicate effectively across departments.
• Strong organizational skills with the ability to manage deadlines and prioritize workload.

Responsibilities

• Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers' products.
• May make suggestions to customers regarding workflow/process improvements to proposed jobs.
• Provide quality review for other Print Production Specialists to ensure all information is accurate before production.
• Ensure job instructions are entered and verified in the manufacturing systems and queued in to the production schedule.
• Coordinate production with internal plants and external vendors as required.
• May mentor junior staff or work on special projects.

Skills

Oral and written communication

Strong organizational skills

Deadline management

Education

HS diploma or equivalent

Tools

MS Office

Mac word processing

Job description

RR Donnelley & Sons is seeking a Print Production Specialist to coordinate production of printed materials and related services for customers. You will engage clients from initial contact through final disposition, ensuring accurate job instructions and timely production progress.

The role requires strong communication, organization, and the ability to work with multiple teams, including internal plants and external vendors. Weekend/holiday availability may be required.