Client Success Manager: Onboarding & Growth

GetJobSmart; Columbus (OH); On-site; USD 100,000 - 162,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Job summary

Sterling Atlantic LLC in Columbus, OH is seeking a Customer Success Manager to manage client relationships and drive satisfaction in a full-time role. The position covers onboarding, addressing concerns, ongoing support, and collaboration with sales and technical teams.

You will monitor service levels, implement improvements, and interact with clients across industries while benefiting from a dynamic office environment in Columbus, Ohio.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a customer success or client services role, preferably in the financial services industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients at all levels.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and meet tight deadlines.
• Proficiency in Microsoft Office Suite and CRM software.
• Proven track record of achieving and exceeding customer satisfaction metrics.

Responsibilities

• Build and maintain strong relationships with our clients, acting as their primary point of contact.
• Monitor client satisfaction and identify areas for improvement, implementing solutions to enhance the client experience.
• Collaborate with cross-functional teams to ensure seamless delivery of our products and services.
• Provide regular updates and reports on client performance and satisfaction.
• Stay up-to-date with industry trends and best practices to proactively address client needs.
• Participate in product development and improvement initiatives, based on client feedback and market demands.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Education

Business Administration

Marketing

Tools

CRM software

Microsoft Office Suite

Job description

Sterling Atlantic LLC in Columbus, OH is seeking a Customer Success Manager to manage client relationships and drive satisfaction in a full-time role. The position covers onboarding, addressing concerns, ongoing support, and collaboration with sales and technical teams.

You will monitor service levels, implement improvements, and interact with clients across industries while benefiting from a dynamic office environment in Columbus, Ohio.