Customer Success Manager

GetJobSmart; Columbus (OH); Sur place; USD 100 000 - 162 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with company match

Tuition reimbursement

Résumé du poste

Sterling Atlantic LLC in Columbus, OH is seeking a Customer Success Manager to manage client relationships and drive satisfaction in a full-time role. The position covers onboarding, addressing concerns, ongoing support, and collaboration with sales and technical teams.

You will monitor service levels, implement improvements, and interact with clients across industries while benefiting from a dynamic office environment in Columbus, Ohio.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a customer success or client services role, preferably in the financial services industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients at all levels.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and meet tight deadlines.
• Proficiency in Microsoft Office Suite and CRM software.
• Proven track record of achieving and exceeding customer satisfaction metrics.

Responsabilités

• Build and maintain strong relationships with our clients, acting as their primary point of contact.
• Monitor client satisfaction and identify areas for improvement, implementing solutions to enhance the client experience.
• Collaborate with cross-functional teams to ensure seamless delivery of our products and services.
• Provide regular updates and reports on client performance and satisfaction.
• Stay up-to-date with industry trends and best practices to proactively address client needs.
• Participate in product development and improvement initiatives, based on client feedback and market demands.

Connaissances

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Formation

Business Administration

Marketing

Outils

CRM software

Microsoft Office Suite

Description du poste

Sterling Atlantic LLC seeks a Customer Success Manager in Columbus, OH, for a FULL_TIME position. Salary ranges from $100,000 to $161,916. This role involves managing client relationships and ensuring satisfaction.

Daily tasks include client onboarding, addressing concerns, and providing support. You'll also monitor service levels and implement improvements. Collaboration with sales and technical teams is essential.

Working with a team of professionals in a dynamic environment, you'll be immersed in a bustling office setting located in Columbus, Ohio. This vibrant workplace fosters collaboration and innovation, where you'll have the opportunity to interact with clients from a wide array of industries. From healthcare to finance, education to technology, your diverse client base will present a rich tapestry of challenges and opportunities. You'll engage with these clients, understanding their unique needs and tailoring solutions that drive their success. The dynamic nature of the environment ensures that you'll constantly be learning and adapting, making each day an exciting journey of professional growth.

The annual salary range for this position is between $100,000 and $161,916, providing a competitive compensation package.

• Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to support their well-being.
• Additionally, the company offers robust retirement plans, such as a 401(k) with a company match, to help employees save for their future.
• Professional development opportunities are also available, including tuition reimbursement for further education and access to training programs and workshops to enhance skills and advance within the organization.

• Requirements include a bachelor's degree in business, marketing, or related field.
• Experience in customer success or sales is preferred.
• Strong communication and problem-solving skills are necessary.

What you will do:

1. Build and maintain strong relationships with our clients, acting as their primary point of contact.
2. Monitor client satisfaction and identify areas for improvement, implementing solutions to enhance the client experience.
3. Collaborate with cross-functional teams to ensure seamless delivery of our products and services.
4. Provide regular updates and reports on client performance and satisfaction.
5. Stay up-to-date with industry trends and best practices to proactively address client needs.
6. Participate in product development and improvement initiatives, based on client feedback and market demands.

What we need:

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Minimum of 3 years of experience in a customer success or client services role, preferably in the financial services industry.
3. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients at all levels.
4. Strong organizational and problem-solving skills, with the ability to manage multiple priorities and meet tight deadlines.
5. Proficiency in Microsoft Office Suite and CRM software.
6. Proven track record of achieving and exceeding customer satisfaction metrics.