Client Success & Growth Manager

Armada Staffing Group; Worthington (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Company-paid life insurance

8 paid holidays

Paid time off (10 days first year)

TelAssurance with unlimited telemedece

On-site gym

Health coaching

Job summary

Armada Staffing Group is seeking a positive, energetic Client Success Manager to join our client’s Worthington, OH team. You will manage a portfolio of existing client accounts, serving as the primary contact and trusted advisor to ensure satisfaction and retention.

Base salary ranges from $50,000 to $60,000 annually with an OTE around $100,000 including commissions. This on-site role follows a Monday–Friday schedule, with commissions paid monthly and active Ohio license preferred.

Qualifications

• 3+ years of experience in account management, business development, relationship management, customer success, or a similar role.
• Strong relationship-building skills with the ability to establish trust and maintain long-term client partnerships.
• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to maintain accurate account records and documentation.
• Ability to manage multiple client accounts, prioritize responsibilities, and follow through on commitments.
• A proactive, client-focused approach to problem-solving and service delivery.
• Ability to identify opportunities to improve client satisfaction, retention, and account growth.

Responsibilities

• Manage and grow a portfolio of existing client accounts while serving as the primary point of contact.
• Build and maintain strong, long-term client relationships by understanding each client's business, goals, and employee benefit needs.
• Lead regular client meetings, check-ins, and strategic planning discussions to support client satisfaction and retention.
• Coordinate with internal departments, including Benefits, HR, Payroll, Compliance, and Risk Management, to deliver seamless client solutions.
• Oversee day-to-day client workflows, including compliance requirements, renewals, plan changes, and service requests.
• Monitor client data, account performance, and industry trends to identify opportunities for improvement and additional services.
• Identify opportunities to grow existing accounts by recommending relevant products and services that meet clients' evolving needs.
• Clearly communicate products, services, and value propositions through professional verbal and written communication.
• Address and resolve client questions, concerns, and service issues promptly and effectively.
• Maintain accurate account documentation, client notes, and records within internal systems.
• Stay informed about industry developments, regulatory requirements, and company offerings to provide knowledgeable client support.

Skills

Account management

Business development

Relationship management

Customer success

Job description

Armada Staffing Group is seeking a positive, energetic Client Success Manager to join our client’s Worthington, OH team. You will manage a portfolio of existing client accounts, serving as the primary contact and trusted advisor to ensure satisfaction and retention.

Base salary ranges from $50,000 to $60,000 annually with an OTE around $100,000 including commissions. This on-site role follows a Monday–Friday schedule, with commissions paid monthly and active Ohio license preferred.