Client Success & Onboarding Lead

Flora & Associates LLC; New Jersey; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Flora & Associates LLC is actively seeking a Client Success Manager to drive client engagement and onboarding in a collaborative environment. The role emphasizes relationship management, care continuity, and cross-functional coordination with clinicians and teams.

Responsibilities include onboarding oversight, content calendar management, experience monitoring, and process optimization to enhance client satisfaction and retention. A minimum service-cycle commitment is expected.

Qualifications

• HANDS-ON client engagement experience in a supportive and collaborative environment.
• Commit to a minimum of one full service cycle.
• Oversee the full client journey with responsiveness and professionalism.
• Manage onboarding for new clients with timely communication.
• Coordinate between clients, clinicians and team members to support care continuity.
• Manage content calendar to align with brand and goals.
• Track client satisfaction and feedback to identify trends and drive improvements.
• Continuously evaluate client-facing workflows and communications.
• Address client concerns with professionalism and empathy; escalate when needed.
• Support day-to-day scheduling, communication, and client coordination.

Responsibilities

• Oversee the full client journey, maintaining strong relationships through responsiveness, professionalism, and alignment with the organization’s values.
• Manage the intake and onboarding process for new clients. Ensure timely communication and a smooth transition into services.
• Act as the central point of coordination between clients, clinicians, and team members to support continuity of care.
• Manage the content calendar ensuring all materials align with brand and organizational goals.
• Track client satisfaction and feedback to identify trends and provide insights that enhance service delivery and retention.
• Continuously evaluate and improve client-facing workflows and communication processes to enhance efficiency and client experience.
• Address client concerns with professionalism and empathy. Escalate when necessary to ensure quality care and client satisfaction.
• Support day-to-day scheduling, communication, and client coordination, ensuring all processes align with organizational standards.
• Your client focus, strong communication, and commitment to seamless experiences will help drive positive outcomes, support your team, and uphold the standards of the organization.

Skills

Relationship Management

Onboarding

Team Coordination

Marketing Direction

Experience Monitoring

Process Optimization

Problem Resolution

Operational Support

Client Engagement

Job description

Flora & Associates LLC is actively seeking a Client Success Manager to drive client engagement and onboarding in a collaborative environment. The role emphasizes relationship management, care continuity, and cross-functional coordination with clinicians and teams.

Responsibilities include onboarding oversight, content calendar management, experience monitoring, and process optimization to enhance client satisfaction and retention. A minimum service-cycle commitment is expected.