Client Success Manager – Landscape Contracts & Renewals

GroundSystems, Inc.; Kettering (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

GroundSystems, Inc. is seeking an Account Manager to be the primary contact for contracted accounts, building strong relationships, ensuring timely follow-up, and renewing contracts through proactive service and renewal proposals.

You will manage properties by inspecting, identifying problems, and offering proactive solutions to meet customer expectations. Coordinate with Operations, assist in snow operations when needed, and communicate deficiencies for resolution.

Qualifications

• Experience in account management and customer service.
• Experience in landscape industry and client relations.
• Ability to communicate effectively, both verbal and written.
• Adequate computer skills and ability to use a CRM.

Responsibilities

• Develop strong relationships with customers by frequent communication and earning trust.
• Manage properties by inspecting, identifying problems, and proactively providing solutions.
• Ensure properties meet or exceed customer quality expectations.
• Develop long term property plans anticipating customer needs and budgeting support.
• Conduct on-site walk-throughs with customers.
• Assist in resolving accounts receivable issues when necessary.
• Coordinate with Operations to plan and schedule performance.
• Assist in snow operations as required.
• Communicate deficiencies in quality to Operations and plan resolutions.
• Prepare and present renewal and enhancement proposals promptly.
• Meet or exceed sales goals for renewals and enhancements.
• Update CRM with sales opportunities and follow up with customers.
• Ensure contract administration is accurate with admin support.
• Represent GroundSystems at events to build relationships and opportunities.
• Learn new techniques to perform tasks more effectively.
• Other duties as assigned.

Skills

Account management

Customer service

Landscape industry experience

CRM proficiency

Driving license

Independent worker

Attention to detail

Time management

Communication skills

Tools

CRM software

Job description

GroundSystems, Inc. is seeking an Account Manager to be the primary contact for contracted accounts, building strong relationships, ensuring timely follow-up, and renewing contracts through proactive service and renewal proposals.

You will manage properties by inspecting, identifying problems, and offering proactive solutions to meet customer expectations. Coordinate with Operations, assist in snow operations when needed, and communicate deficiencies for resolution.