Landscape Account Manager: Growth & Renewals

GroundSystems; Dayton (OH); On-site; USD 55,000 - 80,000; Full time

Job summary

GroundSystems seeks an Account Manager to be the primary contact for contracted accounts, driving customer satisfaction and renewals. You will propose landscape enhancements, manage relationships, and collaborate with Operations to meet service expectations.

Responsibilities include fielding customer inquiries, scheduling, forecasting budgets, and maintaining accurate CRM records. A strong emphasis is placed on communication, problem-solving, and timely renewals.

Qualifications

• Horticultural knowledge.
• Experience in account management and customer service.
• Experience in the landscape industry.
• Effective communication, presentation, and written skills.
• Proficient computer skills and CRM usage.
• Valid driver's license and clean driving record.
• Ability to work independently and in a team.
• Strong attention to detail and sound judgment.
• Excellent organizational and time management abilities.

Responsibilities

• Develop strong relationships with customers by frequent communication and trust.
• Manage properties by inspecting, identifying problems, and proactively providing solutions.
• Ensure properties meet or exceed customer quality expectations.
• Develop long term property plans that anticipate customer needs and assist budgeting.
• Conduct on site walk-throughs with customers.
• Assist in resolving accounts receivable issues when necessary.
• Coordinate with Operations to plan and schedule to meet expectations.
• Support snow operations as required.
• Communicate deficiencies in quality to Operations and help resolve issues.
• Prepare and present proposals for renewals and enhancements timely and per standards.
• Meet or exceed sales goals for contract renewals and enhancements.
• Monitor and update all sales opportunities in CRM and follow up with customers.
• Collaborate with admin to ensure contract administration is timely and accurate.
• Represent company at events and associations to build relationships and opportunities.
• Learn new techniques to perform tasks efficiently.
• Other duties as assigned.

Skills

Horticultural knowledge

Account management

Customer service

Landscape industry experience

Communication skills

CRM usage

Independent / team work

Attention to detail

Time management

Organizational skills

Tools

CRM software

Job description

GroundSystems seeks an Account Manager to be the primary contact for contracted accounts, driving customer satisfaction and renewals. You will propose landscape enhancements, manage relationships, and collaborate with Operations to meet service expectations.

Responsibilities include fielding customer inquiries, scheduling, forecasting budgets, and maintaining accurate CRM records. A strong emphasis is placed on communication, problem-solving, and timely renewals.