Client Success Manager - IT Security & MSP Growth

Sentant, LLC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Sentant, LLC is seeking a driven Account Manager to own the full client lifecycle—from onboarding and deployment through ongoing relationship management, retention, and growth. You will manage a portfolio of client accounts and act as the bridge between clients and Sentant’s internal service teams.

The ideal candidate thrives in a fast-moving, client-facing environment, with a proactive, detail-obsessed mindset and strong coordination with technical and non-technical stakeholders.

Qualifications

• 2+ years in an Account Management, Client Success, project coordination, or similar client-facing role — preferably at a MSP or in IT / Cyber / Compliance.
• Proven ability to manage multiple concurrent client relationships or projects without dropping details.
• Outstanding organization, communication, and follow-through skills.

Responsibilities

• Own the end-to-end client onboarding process: kickoff calls, documentation, timelines, internal coordination, and clear expectation setting.
• Drive deployment of new clients onto Sentant’s tools and processes, ensuring a smooth transition from sales to service.
• Coordinate with engineering, security, and helpdesk teams to stand up client environments on schedule.
• Serve as the primary day-to-day point of contact for a portfolio of clients post-sale.
• Identify upsell and cross-sell opportunities through understanding client goals and evolving needs.

Skills

Account management

Client relationship management

Multi-client management

Organization

Communication

Tools

Jamf

Okta

Google Workspace

MDM/SSO

HubSpot

Job description

Sentant, LLC is seeking a driven Account Manager to own the full client lifecycle—from onboarding and deployment through ongoing relationship management, retention, and growth. You will manage a portfolio of client accounts and act as the bridge between clients and Sentant’s internal service teams.

The ideal candidate thrives in a fast-moving, client-facing environment, with a proactive, detail-obsessed mindset and strong coordination with technical and non-technical stakeholders.