Client Success & Growth Manager

Enhanced Computing Solutions; Annapolis (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Private Office

Company Laptop

Training & Development

401K

Culture & Environment

Job summary

Enhanced Computing Solutions seeks an Account Manager to lead frontend client communications, onboarding, and success efforts. You will manage client accounts, introduce new services, and support retention with a proactive approach.

Key responsibilities include handling onboarding, driving upsells, and maintaining a high-quality client experience through clear, responsive communication. This role requires a customer-centric mindset in a fast-paced IT environment.

Qualifications

• Excellent communication and listening skills.
• Ability to reassure clients and resolve issues.
• Detail-oriented with a passion for great client experiences.

Responsibilities

• Provide frontline client communications and onboarding support.
• Identify upsell opportunities and introduce new services or upgrades.
• Track customer feedback and ensure a quick, helpful response.
• Maintain consistent communication cadence and follow SOPs.

Skills

Communication

Detail oriented

Client experience

IT savvy

Empathy

Fast-paced IT environment

Job description

Enhanced Computing Solutions seeks an Account Manager to lead frontend client communications, onboarding, and success efforts. You will manage client accounts, introduce new services, and support retention with a proactive approach.

Key responsibilities include handling onboarding, driving upsells, and maintaining a high-quality client experience through clear, responsive communication. This role requires a customer-centric mindset in a fast-paced IT environment.