Account Manager

Sentant, LLC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Sentant, LLC is seeking a driven Account Manager to own the full client lifecycle—from onboarding and deployment through ongoing relationship management, retention, and growth. You will manage a portfolio of client accounts and act as the bridge between clients and Sentant’s internal service teams.

The ideal candidate thrives in a fast-moving, client-facing environment, with a proactive, detail-obsessed mindset and strong coordination with technical and non-technical stakeholders.

Qualifications

• 2+ years in an Account Management, Client Success, project coordination, or similar client-facing role — preferably at a MSP or in IT / Cyber / Compliance.
• Proven ability to manage multiple concurrent client relationships or projects without dropping details.
• Outstanding organization, communication, and follow-through skills.

Responsibilities

• Own the end-to-end client onboarding process: kickoff calls, documentation, timelines, internal coordination, and clear expectation setting.
• Drive deployment of new clients onto Sentant’s tools and processes, ensuring a smooth transition from sales to service.
• Coordinate with engineering, security, and helpdesk teams to stand up client environments on schedule.
• Serve as the primary day-to-day point of contact for a portfolio of clients post-sale.
• Identify upsell and cross-sell opportunities through understanding client goals and evolving needs.

Skills

Account management

Client relationship management

Multi-client management

Organization

Communication

Tools

Jamf

Okta

Google Workspace

MDM/SSO

HubSpot

Job description

Sentant is seeking a driven and highly organized Account Manager to own the full client lifecycle — from onboarding and deployment through ongoing relationship management, retention, and growth. This role is the day-to-day owner of a portfolio of client accounts and the connective tissue between our clients and Sentant’s internal service teams.

About Sentant, LLC

We specialize in providing comprehensive managed services that enhance your IT infrastructure, ensure compliance, and bolster security.

Description

Sentant is seeking a driven and highly organized Account Manager to own the full client lifecycle — from onboarding and deployment through ongoing relationship management, retention, and growth. This role is the day-to-day owner of a portfolio of client accounts and the connective tissue between our clients and Sentant’s internal service teams.

The Account Manager is the hands-on operator who makes that strategy real: standing up new clients cleanly, keeping delivery on track, and building trusted relationships that turn clients into long-term partners. The ideal candidate is proactive, detail-obsessed, and thrives in a fast-moving, client-facing environment.

Key Responsibilities

Client Onboarding & Deployment

• Own the end-to-end client onboarding process : kickoff calls, documentation, timelines, internal coordination, and clear expectation setting.
• Drive deployment of new clients onto Sentant’s tools, processes, and communication channels, ensuring nothing falls through the cracks during the transition from sales to service.
• Coordinate closely with engineering, security, and helpdesk teams to stand up client environments accurately and on schedule.
• Create and maintain onboarding documentation and account records so every client starts with a clean, well-organized foundation.

Client Relationship Management

• Serve as the primary day-to-day point of contact for a portfolio of clients post-sale.
• Build strong, trusted relationships with client stakeholders, ensuring they feel supported, informed, and understood.
• Conduct regular client check-ins to stay aligned on goals, priorities, and pain points, and to keep service delivery on track.
• Support and help deliver Quarterly Business Reviews (QBRs) , preparing materials that surface insights, service value, and opportunities.

Service Delivery & Coordination

• Act as the client’s advocate internally, translating client needs into clear actions for Sentant’s technical and operational teams.
• Track open items, tickets, and projects across the portfolio, following through to resolution and keeping clients updated on progress.
• Proactively identify and elevate delivery risks, service gaps, or blockers before they become client-facing problems.

Client Retention & Growth

• Monitor client satisfaction and health, proactively addressing risks to churn.
• Identify upsell and cross-sell opportunities through a clear understanding of client goals, usage, and evolving needs.
• Partner with leadership, Client Success, and sales to price, pitch, and execute on new initiatives within existing accounts.

Strategic Insight & Planning

• Track how each client’s business is evolving — org changes, growth, and shifting priorities — and share what it means for service alignment.
• Maintain a working knowledge of IT, cybersecurity, and compliance trends, especially as they relate to the startup and VC ecosystem.
• Contribute clean, well-documented account notes and health metrics that feed Sentant’s broader Client Success strategy.

Ideal Candidate Profile

Required Skills & Experience

• 2+ years in an Account Management, Client Success, project coordination, or similar client-facing role — preferably at a Managed Service Provider (MSP) or in IT / Cyber / Compliance.
• Proven ability to manage multiple concurrent client relationships or projects without dropping details.
• Outstanding organization, communication, and follow-through skills.
• Comfortable coordinating with technical teams and non-technical stakeholders alike, and translating between them.
• A proactive, ownership-driven mindset — you chase down answers and close loops without being asked.

Preferred Qualifications

• Exposure to MSP, IT service delivery, or cybersecurity environments.
• Familiarity with startups, venture-backed companies, and their operational lifecycles.
• Working familiarity with tools like Jamf, Okta, Google Workspace, or MDM/SSO systems.
• Comfort using metrics, reporting, and CRM tools (e.g., HubSpot) to stay organized and inform client conversations.

Success in This Role Looks Like

• Efficient, consistent, and well-documented onboarding and deployment for every new client.
• High client satisfaction and strong retention across the portfolio.
• Clients who feel proactively managed — issues surfaced and resolved before they elevate.
• Growth in service utilization and project expansion within existing accounts.
• Clean account records, health metrics, and QBR materials that strengthen Sentant’s overall Client Success motion.