Customer Success Manager

Executive Talent Solutions; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A consulting agency is seeking a Client Relationship Manager in the United States who will help manage accounts and understand clients' business requirements. Key responsibilities include problem resolution, building client relationships, and ensuring service transitions. The ideal candidate will have project management experience, excellent communication skills, and a bachelor's degree. The position is full-time, mid-senior level, in the Customer Service function within the Computer and Network Security industry.

Qualifications

• Must have project management experience including cost management.
• Able to review and track new opportunities for the organization.
• Basic understanding of Technology required (cloud, storage, infrastructure).
• Excellent active listening skills for effective communication.

Responsibilities

• Responsible for problem and incident management ensuring SLA’s are met.
• Build lasting relationships with clients.
• Ensure service transition for clients as services change.
• Develop client-specific strategies to address needs.

Skills

Project management

Active listening

Multitasking

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Client Relationship Manager

Our ideal candidate will help build and manage existing accounts by striving to understand clients’ overall business requirements and technology needs.

The Client Relationship Manager will be required to manage workloads and prioritize work across the team as well as develop strategy for improving account management and strategic roadmap for clients.

Responsibilities

• Responsible for problem and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded).
• Ensure service transition for clients as services are added or removed.
• Build lasting relationships with clients.
• Attend client service review meetings.
• Ensure that systems, processes and methodologies are followed as specified.
• Work as a team member within the organization to provide a resilient service to our clients.
• Gain a clear understanding of clients' overall business and IT strategies; effectively communicate to our design team to develop solution-based roadmaps addressing client needs.
• Develop client-specific strategies to identify and address client’s needs, while staying abreast of new opportunities to align client’s future requirements with our product set.
• Liaison with all relevant business units to secure resources required to complete tasks on time and on budget; work with marketing initiatives by providing relevant client feedback.
• Able to work under pressure and meet deadlines (willingness to work extra hours when needed).
• Be the point of contact when handling escalation requests.

Qualifications

• Must have project management experience including cost management and basic accounting calculations.
• Able to review and track new opportunities for the organization.
• Basic understanding of Technology required (cloud, storage, infrastructure, and desktop).
• Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders.
• Able to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision.
• Strong business, organizational, and verbal and written communication skills.
• High degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint).
• Bachelor’s degree or equivalent level of experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Computer and Network Security