Client Success Manager, MSP — Remote

i-Tech support, Inc.; Florida; Hybrid; USD 70,000 - 110,000; Full time

Job summary

i-Tech support, Inc. is seeking a Customer Success Manager for Managed Services to oversee the operational customer experience from onboarding through ongoing relationship.

The role emphasizes ensuring coordinated communication, proper handoffs between Sales, Service Delivery, Help Desk, and other teams, and driving next steps to keep clients informed. This position is remote with Florida focus, standard business hours, and requires strong client coordination, proactive risk awareness, and clear

Responsibilities

• Coordinate the client experience from onboarding through the ongoing Managed Services relationship.
• Own onboarding handoff, milestones, documentation, internal coordination, client readiness, and transition into ongoing service.
• Coordinate client offboarding with professional communication, documentation, internal coordination, and transition activities.
• Maintain the master client list and keep key client information accurate and current.
• Coordinate across departments to ensure client lifecycle activities and commitments are completed on time.
• Serve as the primary relationship coordination point for assigned clients while reinforcing established channels for technical support and service requests.
• Maintain cadence of client communications and ensure agendas, materials, decisions, action items, and follow-up are completed.
• Monitor client health, engagement, satisfaction, and relationship risk; identify signs of dissatisfaction and coordinate action.

Skills

Relationship management

Client communication

Project coordination

Attention to detail

MSP/IT services knowledge

Proactive problem solving

Job description

i-Tech support, Inc. is seeking a Customer Success Manager for Managed Services to oversee the operational customer experience from onboarding through ongoing relationship.

The role emphasizes ensuring coordinated communication, proper handoffs between Sales, Service Delivery, Help Desk, and other teams, and driving next steps to keep clients informed. This position is remote with Florida focus, standard business hours, and requires strong client coordination, proactive risk awareness, and clear