Revenue-Driven Client Success Manager (MSP)

Diverge It; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

DivergeIT, a managed IT and security services provider, seeks a Client Success Manager to own relationships across a portfolio of existing clients and drive renewal and expansion revenue. You will collaborate with Solutions Architects and delivery teams to ensure client value realization and ongoing satisfaction.

In this revenue-carrying role, you will lead quarterly reviews, monitor CSAT metrics, and coordinate with cross-functional teams to resolve issues and maximize account health.

Qualifications

• 3+ years of experience in quota-carrying Client Success, Account Management, or Client Relationship roles.
• Proven ability to identify, propose, and close renewal and expansion revenue within existing accounts.
• Working knowledge of IT and cybersecurity concepts to lead informed client conversations.

Responsibilities

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of managed IT/security clients.
• Own revenue growth within your account portfolio by building and closing expansion opportunities against a quota.
• Partner with the Solutions Architect to scope and position additional services and improvements.
• Own overall client relationship health, satisfaction, and renewal outcomes.
• Lead regular business reviews with clients and present governance and security posture reports.
• Monitor account health indicators and address issues proactively.
• Coordinate with helpdesk and delivery teams to resolve escalated issues.
• Track renewal timelines and participate in renewal conversations with sales leadership.
• Receive and onboard new accounts with a smooth transition into ongoing account management and sales.
• Maintain accurate records of client interactions and expansion pipeline in CRM/PSA.
• Advocate for client needs and feed feedback into service delivery and roadmap.

Skills

Quota carrying

CRM/PSA

Executive communication

Relationship management

IT security knowledge

Tools

HubSpot

Salesforce

ConnectWise

Job description

DivergeIT, a managed IT and security services provider, seeks a Client Success Manager to own relationships across a portfolio of existing clients and drive renewal and expansion revenue. You will collaborate with Solutions Architects and delivery teams to ensure client value realization and ongoing satisfaction.

In this revenue-carrying role, you will lead quarterly reviews, monitor CSAT metrics, and coordinate with cross-functional teams to resolve issues and maximize account health.