Client Service Manager, Personal Lines

Arthur J. Gallagher & Co. (AJG); Town of Attica (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Arthur J. Gallagher & Co. (AJG) seeks a Client Service Manager for its Commercial team in the Town of Attica, NY. In this role, you will support clients by managing renewals, processing certificates of insurance, and maintaining up-to-date client information. Ideal candidates will possess at least a high school diploma or GED, relevant work experience, and proficiency in Microsoft Office. Join a collaborative team that values growth and service excellence, and take on a role that positively impacts client relationships and operational efficiency.

Qualifications

• 1+ years of relevant work experience in client service.
• Ability to manage multiple priorities effectively.
• Strong relationship-building skills.

Responsibilities

• Contribute to the renewal process by delivering timely solutions.
• Support new business activity by compiling client information.
• Process certificates of insurance and maintain data accuracy.

Skills

Client relationship management

Proficiency in Microsoft Office

Collaboration

Adaptability

Education

High school diploma or GED

Associate's degree or equivalent training

Job description

Overview

At Gallagher, we’re looking for a Client Service Manager to join our Commercial team. In this role, you’ll help clients solve challenges and deliver tailored insurance solutions. You’ll work closely with colleagues to ensure every client interaction is meaningful and impactful. This is your chance to be part of a team that values collaboration, growth, and service excellence.

How you'll make an impact

You’ll play a key role in supporting our clients and ensuring their needs are met. From helping with renewals to processing certificates of insurance, you’ll handle important tasks that keep our operations running smoothly.

Here’s what you’ll do:

• Contribute to the renewal process by delivering timely and high-quality solutions to clients.
• Support New Business activity via handling new business applications, compiling client information, and preparing high quality and accurate proposals for potential clients.
• Process certificates of insurance and ensure all client and policy data is up-to-date in Gallagher’s systems.
• Work with your team to improve processes, meet goals, and maintain high productivity standards.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time.
• Build strong relationships with clients and their representatives, ensuring they feel supported and valued.

About You

Here’s what you’ll bring to the role:

• A high school diploma or GED.
• Minimum of 1+ years relevant work experience.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Preferred qualifications:

• An associate's degree, professional certification, or equivalent training.
• Experience in managing client relationships.