Customer Success Manager

Granite North Solutions; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Wellness programs

Job summary

Granite North Solutions in Seattle, WA is seeking a Customer Success Manager to help clients maximize value from our technology products. The role emphasizes building relationships, guiding deployments, and ensuring our solutions meet evolving business needs.

You will work with a collaborative Seattle team, perform data entry and customer service duties, monitor satisfaction, and identify improvement opportunities. Strong communication and basic computer skills are essential.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Experience in customer success is preferred but not required.
• Basic computer skills and familiarity with office software.
• Ability to work standard business hours and occasional overtime.

Responsibilities

• Build and maintain client relationships.
• Monitor client satisfaction and identify improvement areas.
• Ensure solutions meet evolving client needs.
• Provide ongoing support and guidance to clients.
• Handle data entry, customer service, and administrative tasks.
• Collaborate with cross-functional teams.

Skills

Communication

Relationship building

Problem solving

Attention to detail

Time management

Active listening

Education

High school diploma or equivalent

Tools

CRM software

MS Office Suite

Job description

Granite North Solutions, a well-established technology solutions company in Seattle, WA, is hiring a Customer Success Manager for a full-time position. You will be crucial in helping clients achieve their business goals using our technology products and services.

As a Customer Success Manager, you will build and maintain client relationships, monitor satisfaction, identify improvement areas, and ensure our solutions meet evolving client needs. You will also provide ongoing support and guidance to maximize the value of our technology solutions.

You will work with a dynamic team in our Seattle, WA office, fostering a collaborative and innovative workplace culture focused on exceptional customer service.

The pay for this position is discussed during the interview, and it typically includes a base salary, which may be adjusted based on experience and performance. Benefits are not specified, but they usually encompass health insurance, retirement plans, paid time off, and possibly other perks like employee discounts or wellness programs. The workplace is a modern office environment, equipped with the latest technology and ergonomic furniture to ensure comfort and productivity. Employees are expected to perform a variety of tasks, including data entry, customer service, and administrative support, using standard office software such as Microsoft Office Suite. The position requires a high school diploma or equivalent, and basic computer skills are a must. Previous experience in a similar role is preferred but not mandatory. The job involves working regular business hours, Monday through Friday, with occasional overtime during peak periods.

To succeed, you should have a proven customer success record, deep industry knowledge, strong communication skills, excellent interpersonal and negotiation skills, and prior technology sector experience.

Building and maintaining client relationships, monitoring client satisfaction, identifying areas for improvement, providing ongoing support and guidance to clients, ensuring technology solutions meet client needsProven track record in customer success, deep understanding of the technology industry, strong communication skills, excellent interpersonal and negotiation skills, prior experience in a similar role within the technology sector