Strategic SaaS Customer Success Manager — Hybrid

Atlas Search; New York (NY); Hybrid; USD 110,000 - 135,000; Full time

Job summary

Atlas Search, a dynamic NYC tech firm, seeks a driven Customer Success Manager to build strong client relationships and drive solution-based results.

You will develop a deep understanding of each client’s business strategies, partner with design and cross-functional teams to tailor solutions, and ensure exceptional experiences across engagements. This role follows a hybrid schedule in New York with a base salary range of $110,000 to $135,000 per year.

Qualifications

• 5+ years in Account Management/Customer Success/Client Development in a consultative, solution-based environment.

Responsibilities

• Identify and engage current and potential clients using various sales methods.
• Understand clients' business strategies and coordinate with design to tailor solutions.
• Develop strategies to address client needs and anticipate opportunities to align future requirements.
• Collaborate across departments to promote outstanding client service.
• Negotiate terms including price, payment terms, and deliverables.
• Serve as the escalation point for client issues.

Skills

Customer Success

SaaS experience

Communication skills

Opportunity tracking

Multitasking

Job description

Atlas Search, a dynamic NYC tech firm, seeks a driven Customer Success Manager to build strong client relationships and drive solution-based results.

You will develop a deep understanding of each client’s business strategies, partner with design and cross-functional teams to tailor solutions, and ensure exceptional experiences across engagements. This role follows a hybrid schedule in New York with a base salary range of $110,000 to $135,000 per year.