Client Success Manager — HR Systems & iRecruiter Expert

iCIMS Middleware Test Company; Matawan (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

iCIMS Middleware Test Company seeks a Manager who will work closely with customers in the Account Services Department to ensure their needs and expectations are met and to drive successful adoption of iCIMS products.

The role emphasizes strong communication, account management, and cross-functional collaboration with sales, marketing, and product teams to renew and expand client engagements.

Qualifications

• Bachelor's degree with a strong academic record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Experience with client relations and HR systems and/or software project management is a plus.

Responsibilities

• Possess strong knowledge of ASP systems and master iRecruiter to guide customers.
• Manage multiple accounts with outstanding interpersonal skills.
• Identify customer needs and opportunities for additional products/services.
• Participate in sales presentations via calls, on-site meetings, and surveys.
• Collaborate with Marketing to develop client references and testimonials.
• Proactively contact assigned clients to aim for 100% renewal.
• Address escalated customer issues.

Skills

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Client relations

HR systems knowledge

Software project management

Ability to work with minimal oversight

Learn iRecruiter quickly

Account management

Education

Bachelor degree with strong academic track record

Tools

Windows operating systems

Internet Explorer

Job description

iCIMS Middleware Test Company seeks a Manager who will work closely with customers in the Account Services Department to ensure their needs and expectations are met and to drive successful adoption of iCIMS products.

The role emphasizes strong communication, account management, and cross-functional collaboration with sales, marketing, and product teams to renew and expand client engagements.