Client Success Liaison – Lab Services

Microbac Laboratories, Inc.; Dayville (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Microbac Laboratories, Inc. is looking for a Customer Relationship Associate to act as the frontline liaison with clients, coordinate internal teams, and ensure timely, high-quality sample processing and communication.

You will manage client expectations, troubleshoot issues, and maintain sample logistics in a fast-paced lab environment. Ideal candidates will have strong client service skills, be able to explain technical data to non-technical audiences, and demonstrate a track record of

Qualifications

• Client service experience preferred.
• Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals.
• Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.
• Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA).
• Demonstrated ability to effectively plan, organize and lead projects.
• Ability to demonstrate an observable commitment to service excellence and brand standards.

Responsibilities

• Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client.
• Manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner, while ensuring the quality of work completed and reported meets or exceeds pre-determined quality standards.
• Efficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements.
• Effectively store and organize all incoming samples that have been processed.
• Maintain sample retention and storage.
• Maintaining organization of samples to be disposed of.
• Prepare and provide sample supplies to customers.
• Maintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables.
• Coordinate communications and actions between internal departments/functions.
• Monitor the progress of projects and delegate work assignments, as necessary.
• Communicate technical data to the laboratory’s senior leadership and to clients.
• Suggests new service possibilities in alignment with our business goals based on on-going evaluations of client needs.
• Working accurately in a fast-paced environment.

Job description

Microbac Laboratories, Inc. is looking for a Customer Relationship Associate to act as the frontline liaison with clients, coordinate internal teams, and ensure timely, high-quality sample processing and communication.

You will manage client expectations, troubleshoot issues, and maintain sample logistics in a fast-paced lab environment. Ideal candidates will have strong client service skills, be able to explain technical data to non-technical audiences, and demonstrate a track record of