Client Success Leader for HCM & SaaS

Vensure Employer Solutions; Chandler (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off (PTO) & Holidays

Employee Assistance Program (EAP)

Job summary

Vensure Employer Solutions seeks a Client Success professional to manage a portfolio of clients, drive satisfaction, and ensure successful onboarding through post-implementation lifecycle management. You will collaborate across teams to resolve issues, monitor health metrics, and support retention and expansion efforts.

The role requires strong communication, problem-solving, and time-management skills, with some travel and on-site collaboration to deliver value to clients.

Qualifications

• Bachelor's degree or 2-5 years of experience in a consultative, multi-client account management role within HCM SaaS or related fields.
• Proficiency with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.
• Strong communication, collaboration, and analytical skills.

Responsibilities

• Manage a portfolio of clients to drive satisfaction, retention, and product adoption (NPS, retention, usage).
• Oversee client lifecycle from post-implementation onboarding to offboarding with a value-driven approach.
• Lead business reviews to illustrate value and coordinate with Sales for expansion opportunities.

Skills

Client success management

Communication

Time management

Problem solving

Education

Bachelor's degree

2-5 years account management experience

Tools

Microsoft Office

CRM systems

Job description

Vensure Employer Solutions seeks a Client Success professional to manage a portfolio of clients, drive satisfaction, and ensure successful onboarding through post-implementation lifecycle management. You will collaborate across teams to resolve issues, monitor health metrics, and support retention and expansion efforts.

The role requires strong communication, problem-solving, and time-management skills, with some travel and on-site collaboration to deliver value to clients.