Client Success Lead - Value-Based Care Platform

Sellers Dorsey; Philadelphia (Philadelphia County); On-site; USD 106,000 - 140,000; Full time

Benefits offered by this job

401k plan

Flexible time off

Paid holidays (16)

Job summary

Sellers Dorsey, a healthcare impact strategy firm, seeks a Manager, Client Success to own day-to-day client relationships for Constyn, driving onboarding, adoption, and measurable outcomes. You will serve as the primary operational contact between clients and our Client Success, Product, and Technology teams, escalating risks to the Director, Client Success.

Key responsibilities include onboarding, adoption metrics, and translating usage data into client-ready insights while coordinating with

Qualifications

• Bachelor's degree in healthcare-related field required; MBA/MHA/MPH preferred.
• 5-7 years of client success or account management experience in healthcare SaaS or health tech.
• Experience supporting value-based care, Medicaid, or population health programs preferred.
• Ability to manage a portfolio and coordinate cross-functionally with Product and Technology teams.
• Strong written and verbal communication; capable of client-facing training and reporting.
• Analytical mindset; translate platform usage data into client insights.

Responsibilities

• Own day-to-day client relationships for an assigned portfolio, building trusted relationships with client leads and monitoring account health.
• Lead onboarding to Constyn, coordinating timelines with Product and Technology; deliver training and enablement on platform features.
• Translate platform usage data into client-facing performance narratives tied to quality, population health, and value-based care goals.
• Triage and resolve client platform issues; channel feedback to Product for roadmap prioritization.
• Contribute to standardized onboarding, adoption, and success playbooks across the portfolio; maintain CRM documentation.
• Perform additional duties to support team objectives.

Skills

Client relationship management

Cross-functional collaboration

Analytical insights

Communication skills

Attention to detail

Education

Bachelor's degree in healthcare management/business/public health

Master's degree preferred (MBA/MHA/MPH) or equivalent experience

Tools

CRM tools

Smartsheet

SharePoint

Word

Excel

PowerPoint

Teams

Job description

Sellers Dorsey, a healthcare impact strategy firm, seeks a Manager, Client Success to own day-to-day client relationships for Constyn, driving onboarding, adoption, and measurable outcomes. You will serve as the primary operational contact between clients and our Client Success, Product, and Technology teams, escalating risks to the Director, Client Success.

Key responsibilities include onboarding, adoption metrics, and translating usage data into client-ready insights while coordinating with