Customer Success Pro — Onboarding & Growth (Home Care)

Pflegewegweiser GmbH; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Entyre Care is seeking a high-energy Customer Success Specialist to drive onboarding, engagement, and retention for homecare solutions. You will lead proactive outreach, coordinate with sales, support, and clinical teams, and ensure customers realize value from our care platform.

The role emphasizes a customer-first mindset, data accuracy in CRM, and continuous process improvements to boost satisfaction and loyalty. Boston-area candidates preferred for on-site collaboration.

Qualifications

• Experience in customer success, sales, or operations roles.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities with attention to detail.
• Persistent outreach with customers and ability to build rapport.
• Proactive problem solving and process improvement mindset.
• Familiarity with Medicaid programs and home care ecosystem is a plus.

Responsibilities

• Customer Outreach & Follow-Up: contact clients daily by phone and email to complete onboarding and maintain engagement.
• Customer Data Management: keep CRM data accurate and up-to-date.
• Process Coordination: manage onboarding, renewals, and follow-up schedules.
• Task Prioritization: route requests and escalations to the right teams for prompt resolution.
• Process Improvement: identify efficiency gains in customer success workflows.
• Cross-Functional Collaboration: work with sales, support, and clinical teams.
• Documentation & Resources: create and maintain clear success process docs and FAQs.

Skills

Customer success

Sales

Operations

Communication

Problem solving

Empathy

Multitasking

Medicaid familiarity

Job description

Entyre Care is seeking a high-energy Customer Success Specialist to drive onboarding, engagement, and retention for homecare solutions. You will lead proactive outreach, coordinate with sales, support, and clinical teams, and ensure customers realize value from our care platform.

The role emphasizes a customer-first mindset, data accuracy in CRM, and continuous process improvements to boost satisfaction and loyalty. Boston-area candidates preferred for on-site collaboration.