Client Success Manager, Value-Based AI Health Platform
Socket.dev
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Benefits offered by this job
Job summary
Sellers Dorsey, a healthcare impact strategy firm, seeks a Manager, Client Success to own day-to-day relationships for a portfolio of Constyn clients, guiding onboarding, adoption and measurable outcomes. You will coordinate with Client Success, Product, and Technology teams to escalate risks and drive value.
Ideal candidates bring 5–7+ years in healthcare SaaS client success, strong communication, and an analytical mindset to translate usage data into outcomes tied to quality and population
Qualifications
- Bachelor's degree in Healthcare Management, Business Admin, Public Health, or related field.
- 5–7 years in client success or account management in healthcare SaaS or health tech.
- Experience with value-based care, Medicaid, or population health programs preferred.
- Strong communication and cross-functional collaboration skills.
Responsibilities
- Maintain day-to-day client relationships and monitor account health.
- Lead platform onboarding and training for Constyn clients.
- Translate platform usage into client-facing performance narratives.
- Triage issues and coordinate with Product, Tech, and Support.
- Develop onboarding and success playbooks; maintain CRM docs.
- Support quarterly business reviews with outcomes data.
Skills
Education
Tools
Job description
Sellers Dorsey, a healthcare impact strategy firm, seeks a Manager, Client Success to own day-to-day relationships for a portfolio of Constyn clients, guiding onboarding, adoption and measurable outcomes. You will coordinate with Client Success, Product, and Technology teams to escalate risks and drive value.
Ideal candidates bring 5–7+ years in healthcare SaaS client success, strong communication, and an analytical mindset to translate usage data into outcomes tied to quality and population
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