Client Success Manager (Value Based Care Platform)

Sellers Dorsey; Philadelphia (Philadelphia County); On-site; USD 106,000 - 140,000; Full time

Benefits offered by this job

401k plan

Flexible time off

Paid holidays (16)

Job summary

Sellers Dorsey, a healthcare impact strategy firm, seeks a Manager, Client Success to own day-to-day client relationships for Constyn, driving onboarding, adoption, and measurable outcomes. You will serve as the primary operational contact between clients and our Client Success, Product, and Technology teams, escalating risks to the Director, Client Success.

Key responsibilities include onboarding, adoption metrics, and translating usage data into client-ready insights while coordinating with

Qualifications

• Bachelor's degree in healthcare-related field required; MBA/MHA/MPH preferred.
• 5-7 years of client success or account management experience in healthcare SaaS or health tech.
• Experience supporting value-based care, Medicaid, or population health programs preferred.
• Ability to manage a portfolio and coordinate cross-functionally with Product and Technology teams.
• Strong written and verbal communication; capable of client-facing training and reporting.
• Analytical mindset; translate platform usage data into client insights.

Responsibilities

• Own day-to-day client relationships for an assigned portfolio, building trusted relationships with client leads and monitoring account health.
• Lead onboarding to Constyn, coordinating timelines with Product and Technology; deliver training and enablement on platform features.
• Translate platform usage data into client-facing performance narratives tied to quality, population health, and value-based care goals.
• Triage and resolve client platform issues; channel feedback to Product for roadmap prioritization.
• Contribute to standardized onboarding, adoption, and success playbooks across the portfolio; maintain CRM documentation.
• Perform additional duties to support team objectives.

Skills

Client relationship management

Cross-functional collaboration

Analytical insights

Communication skills

Attention to detail

Education

Bachelor's degree in healthcare management/business/public health

Master's degree preferred (MBA/MHA/MPH) or equivalent experience

Tools

CRM tools

Smartsheet

SharePoint

Word

Excel

PowerPoint

Teams

Job description

About Sellers Dorsey

Sellers Dorsey is a healthcare impact strategy firm focused on improving care access, quality, and outcomes for our nation’s most vulnerable populations. We work with providers, managed care organizations, state entities, and others, to design, implement, fund, and optimize sustainable programs that deliver maximum impact to underserved communities. Built on decades of experience in Medicaid, our team includes former state Medicaid directors, healthcare policy experts, health plan execs, and hospital leaders who know how to navigate the complexities of the system and find creative, impactful solutions that drive the greatest impact for the individuals and communities that need it most.

About The Role

Sellers Dorsey is seeking a Manager, Client Success who will own day-to-day client relationships for an assigned portfolio of Constyn clients - Sellers Dorsey’s AI-native data platform and suite of population health applications - driving platform onboarding, adoption, and measurable client outcomes. As the Manager, Client Success, you will serve as the primary operational point of contact between clients and Sellers Dorsey’s Client Success, Product, and Technology teams, escalating account risk and strategic decisions to the Director, Client Success.

Key Responsibilities

• Client Relationship & Account Management: Serve as the primary day-to-day contact for an assigned portfolio of Constyn clients, building trusted relationships with client-side program and clinical leads. Monitor account health and escalates emerging risks to the Director, Client Success before they affect retention. Prepare outcome data, adoption metrics, and account narratives to support Quarterly Business Reviews.
• Platform Onboarding & Adoption: Lead new client onboarding to Constyn, coordinating implementation timelines with Product and Technology teams. Deliver training and ongoing enablement on platform features, workflows, and reporting tools. Track adoption and utilization metrics and builds action plans for underutilizing accounts.
• Performance Reporting & Value Realization: Translate platform usage data into client-facing performance narratives tied to quality, population health, and value-based care goals. Partner with clients to set and track success plans and KPIs.
• Issue Resolution & Cross-Functional Partnership: Triage and resolves client platform issues, partnering with Technology and Support teams to ensure timely closure. Channel client feedback to Product to inform roadmap prioritization.
• Process & Playbook Development: Apply and contribute to standardized onboarding, adoption, and success playbooks across the client portfolio. Maintain CRM and account documentation to support forecasting and continuity.
• Other Duties as Assigned: Perform additional related duties as needed to support team objectives, client outcomes, and organizational priorities.

Key Qualifications

• Bachelor's Degree in Healthcare Management, Business Administration, Public Health, or related field. Master's degree (MBA, MHA, MPH) preferred, or additional relevant experience in lieu of an advanced degree.
• 5-7 years of progressive experience in client success, account management, or client-facing delivery roles in healthcare SaaS, health tech, or healthcare operations.
• Experience supporting value-based care, Medicaid, quality improvement, or population health programs preferred.
• Demonstrated ability to manage a portfolio of client accounts and coordinate cross-functionally with Product and Technology teams.
• Strong written and verbal communication skills, including client-facing training and reporting.
• Analytical mindset with the ability to translate platform usage data into client-ready insights.
• Proficiency in Word, Excel, PowerPoint, Teams, and SharePoint.
• Proficiency with CRM tools and Smartsheet preferred.

Other Requirements

• Valid driver's license and access to a vehicle (or reliable transportation) for travel when necessary.

Compensation & Benefits

The anticipated salary range for candidates is $106,000/year in our lowest geographic market range to up to $140,000/year in our highest geographic market range. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, the candidate’s education, and the candidate’s market location. Typically, candidates are not hired near the top of the range and compensation decisions are made based upon Sellers Dorsey’s Total Compensation Policies & Guidelines. The successful candidate will also be eligible to participate in our annual Corporate Incentive Plan (CIP) that can range to up to 10% of annual salary.

Provided they meet all eligibility requirements under the applicable plan documents, the successful candidate (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, and vision and for insurance plans offering short term disability, long term disability, and basic life. Employees are also able to enroll in Sellers Dorsey’s 401k plan provided they meet plan requirements. Sellers Dorsey offers a Flexible Time Off that allows employees to use what they need. Additionally, we offer 16 paid holidays throughout the calendar year, paid time off for qualifying medical leave, and up to 12 weeks of combined paid parental and bonding leave. The foregoing benefits and paid time off, including an employee’s eligibility therefore, will be controlled by applicable plan documents and Sellers Dorsey policy.

This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Sellers Dorsey is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Sellers Dorsey maintains a Drug-Free workplace.