Senior Client Success Leader - Major Accounts

Arrivelogistics; Tampa (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Relocation assistance

Casual dress code

On-site parking

Free coffee

Wellness days

Parental leave

Employee referral program

Paid holidays

Job summary

Arrive Logistics in Tampa, FL is seeking a Client Success Manager to lead our highest-volume shippers and mentor a growing team of Account Coordinators, Associates, Specialists, Advisors, and Team Leads. You will own the operational strategy for our largest accounts, collaborating with leadership to optimize opportunities.

You will drive performance through coaching, talent development, and cross-functional partnership, while ensuring client satisfaction and scalable processes across the

Qualifications

• 3+ years of experience in Operations or Account Management at a 3PL.
• Previous management experience is required.
• Exceptional communication and interpersonal skills, both written and verbal.
• Ability to collaborate cross-functionally with teams to achieve results.

Responsibilities

• Oversee and manage Account Coordinators, Associates, Specialists, Advisors, and Team Leads.
• Identify internal talent for the Success team and act as hiring manager.
• Collaborate with Team Leads to establish team goals in alignment with company-wide initiatives.
• Contribute to forecasting process and drive accountability toward achieving team goals.
• Provide coaching and performance management in line with established processes.

Skills

Communication skills

Leadership

Team management

Talent development

Education

Associate’s or Bachelor's Degree

Tools

Microsoft Office

Job description

Arrive Logistics in Tampa, FL is seeking a Client Success Manager to lead our highest-volume shippers and mentor a growing team of Account Coordinators, Associates, Specialists, Advisors, and Team Leads. You will own the operational strategy for our largest accounts, collaborating with leadership to optimize opportunities.

You will drive performance through coaching, talent development, and cross-functional partnership, while ensuring client satisfaction and scalable processes across the