Client Success Lead — Delivery, Renewals & Escalations

EIQdigital, Inc.; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

EIQdigital, Inc. in Houston seeks a focused Client Services professional to manage a portfolio of B2B accounts within the energy and utilities sector. You will own relationship ownership, drive deployment reviews, and translate client needs into coordinated work for engineering and QA.

As the primary liaison, you will oversee renewals, onboarding of new workflows, and per-account documentation. Strong organization and clear communication are essential to succeed.

Qualifications

• 2–4 yrs CS, Account Management, or Client Services in SaaS, digital agency, or energy/utilities preferred
• Comfortable working directly with engineering teams (understands PROD releases, rollbacks, API endpoints)
• Clear communicator: client-facing updates + internal escalations in the same hour
• Exceptionally organized and detail-oriented across multiple concurrent accounts, workstreams, deadlines, and open tickets

Responsibilities

• Own client relationships with a portfolio of active B2B accounts in the retail energy/utilities space.
• Lead check-ins, approval calls, and deployment reviews; document decisions and drive actions to closure.
• Own client approvals end-to-end (copy updates, rate changes, enrollment flow changes).
• Build trusted relationships across client business, operations, and technical stakeholders; surface risks and opportunities.
• Translate client needs into actionable requirements for engineering and QA.
• Maintain delivery trackers, decisions, actions, blockers, and next steps.
• Coordinate client testing, UAT, defect tracking, and sign-off.
• Coordinate production releases, readiness, and post-release validation.
• Serve as primary escalation point and drive production issues to resolution.

Skills

Client relationship management

Account management

Delivery coordination

Clear communication

Multitasking & organization

Tools

Jira

Monday.com

AWS Amplify

Google Analytics

Job description

EIQdigital, Inc. in Houston seeks a focused Client Services professional to manage a portfolio of B2B accounts within the energy and utilities sector. You will own relationship ownership, drive deployment reviews, and translate client needs into coordinated work for engineering and QA.

As the primary liaison, you will oversee renewals, onboarding of new workflows, and per-account documentation. Strong organization and clear communication are essential to succeed.