Global Strategic Accounts Director

Jobs; Palo Alto (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Rewards Package

Comprehensive Benefits

Flexible Working Environment

Job summary

IQ-EQ is seeking a senior client across strategic Tier-1 & 2 accounts to own the client strategy and lifecycle, from planning to retention, with accountability for successful execution.

You will drive account growth through up-selling, governance of SLAs and KPIs, and act as the senior escalation point for high-value relationships while shaping the portfolio and collaborating across regions.

Qualifications

• Experience in client relationship management within professional services or B2B environments, with expertise in SLAs, KPIs, and financial metrics.
• Strong commercial acumen with ability to identify new service opportunities and drive portfolio expansion.
• Natural leadership qualities and ability to act as a senior escalation point for high-value client relationships.
• Proactive in championing business development initiatives and fostering collaborative team environments.
• Embodies entrepreneurial thinking, collaboration, and mutual respect in professional interactions.

Responsibilities

• Attract, retain and grow our book of strategic Tier-1 & 2 clients, taking accountability for the successful execution of the client strategy.
• Lead client account planning and growth initiatives, driving revenue through up-selling, commercial collaboration, and coordinated strategic reviews, while acting as the senior escalation point for top-tier clients.
• Oversee client relationship management globally, including legal documentation, SLA compliance, KPI monitoring, and CRM updates, ensuring operational excellence and accurate pipeline tracking.
• Manage client retention and profitability, developing remediation plans for at-risk or underperforming accounts, escalating risks appropriately, and ensuring lockup periods stay within financial thresholds.
• Champion business development and team culture, identifying new service opportunities, supporting portfolio expansion, and promoting IQ-EQ's values of entrepreneurship, collaboration, and mutual respect.

Skills

Client relationship management

SLA management

KPI monitoring

Commercial acumen

Leadership

Business development

Job description

IQ-EQ is seeking a senior client across strategic Tier-1 & 2 accounts to own the client strategy and lifecycle, from planning to retention, with accountability for successful execution.

You will drive account growth through up-selling, governance of SLAs and KPIs, and act as the senior escalation point for high-value relationships while shaping the portfolio and collaborating across regions.