Client Success Lead for Utilities & SaaS

EnergyHub; United States; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

100% paid medical for employees

401(k) with employer match

Casual environment

Paid parental leave

Education assistance

Job summary

EnergyHub seeks a Client Success Manager to own end-to-end client relationships with utilities and partners, ensuring program launches run smoothly and client goals are met. The role is highly visible and client-facing, requiring strong communication, problem-solving, and cross-functional collaboration with sales, product, engineering, and marketing teams.

The ideal candidate has 3–5 years in technology services or customer success within SaaS or enterprise software, plus experience in

Qualifications

• Experience working with or in renewable energy, utilities, grid services or related industries preferred.
• Excellent communication skills to explain complex topics clearly to varied audiences.
• Proven success working directly with clients.
• Project management experience with multitasking, deadlines, and risk assessment.

Responsibilities

• Be a Client Success advocate: manage programs with device partners, clients and internal teams.
• Be a trusted advisor: balance internal objectives with client goals and drive renewals/expansions with Sales.
• Communicate results and story: present data-driven insights to clients and stakeholders.
• Develop product understanding: learn demand management, Distributed Energy Resources and your offerings.

Skills

Client relationships

Project management

Data storytelling

Cross-functional

Education

BS or BA degree

Tools

CRM software

Data visualization tools

Job description

EnergyHub seeks a Client Success Manager to own end-to-end client relationships with utilities and partners, ensuring program launches run smoothly and client goals are met. The role is highly visible and client-facing, requiring strong communication, problem-solving, and cross-functional collaboration with sales, product, engineering, and marketing teams.

The ideal candidate has 3–5 years in technology services or customer success within SaaS or enterprise software, plus experience in