Hands-On Client Success Manager (Account Ownership)

Intrascloudservices; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Intras Cloud Services (ICS) in Dallas, TX, is seeking a Client Success Manager to own the client journey for a portfolio of accounts, from delivery through renewals and long-term growth. You will be the single point of accountability for outcomes and renewals, rolling up your sleeves on real engagements every day.

You’ll coordinate with engineering, manage go-lives and QBRs, and surface client feedback to shape delivery and product.

Qualifications

• 2-4 years in client success, account management, or services delivery at a cloud services/MSP/IT services firm.
• Exposure to cloud/cybersecurity/modern workplace industries and credibility with client industries (hospitality/financial services)
• Track record of owning client relationships and delivery outcomes—healthy, renewed, and growing
• Able to be the senior IC voice in client rooms and craft QBR decks
• Proactive, hands-on approach with clients and internal teams
• AI-forward in approach and execution

Responsibilities

• Own the full client relationship for your portfolio, from kickoff to renewal and ongoing value realization
• Coordinate with engineering delivery teams to keep work on time and within budget
• Monitor client health and retention; identify risks early and pursue expansion opportunities
• Lead QBRs and executive touchpoints; build the deck and run the room
• Translate client feedback into actionable input for delivery and product
• Drive adoption and value realization so clients get what they are paying for
• Manage vendor outreach and quotes end-to-end to support client expansions

Skills

Account ownership

Delivery coordination

QBR deck writing

AI-forward mentality

Job description

Intras Cloud Services (ICS) in Dallas, TX, is seeking a Client Success Manager to own the client journey for a portfolio of accounts, from delivery through renewals and long-term growth. You will be the single point of accountability for outcomes and renewals, rolling up your sleeves on real engagements every day.

You’ll coordinate with engineering, manage go-lives and QBRs, and surface client feedback to shape delivery and product.