Client Success & Install Scheduling Coordinator

Grupo Cosentino; Raleigh (NC); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid time off

Job summary

Cosentino in Raleigh, NC seeks a Customer Service Coordinator to schedule measures and installs, communicate with customers, production staff, and contractors. The role requires organization, CRM proficiency, and the ability to manage multiple schedules.

You will support in-shop slab viewing, prepare daily production packets, and coordinate with internal teams to ensure timely responses and updates to customers.

Qualifications

• 1+ year of customer service in a call center.
• Ability to pass a background check.
• Experience scheduling/routing and managing multiple schedules.

Responsibilities

• Schedule measures and installs within 72 hours of customer-ready date.
• Schedule installs within 48 hours of the confirmation date.
• Monitor measure and install square footage and report KPI attainment.
• Coordinate shop follow-up and expedite orders when needed.
• Interact with internal teams to ensure timely responses to customers/orders.
• Maintain CRM with all customer changes/notes.
• New packets for production are supplied by the shop's daily deadline.
• Assist customers with in-shop slab viewing and layouts.

Skills

Customer service

Communication

Multitasking

Independent work

Organization

Education

High School Diploma/GED

Tools

CRM

Excel

Outlook

Job description

Cosentino in Raleigh, NC seeks a Customer Service Coordinator to schedule measures and installs, communicate with customers, production staff, and contractors. The role requires organization, CRM proficiency, and the ability to manage multiple schedules.

You will support in-shop slab viewing, prepare daily production packets, and coordinate with internal teams to ensure timely responses and updates to customers.