Client Success & Inside Accounts Manager

Altek Inc; Liberty Lake (WA); On-site; USD 34,000 - 41,000; Full time

Job summary

Altek Inc in Liberty Lake, WA is seeking an Inside Account Manager who will serve as the primary point of contact between Altek and its customers. You will build and maintain strong client relationships, manage fulfillment of customer orders, and ensure customer satisfaction by coordinating with internal teams.

The role requires clear written and verbal communication, attention to detail, and the ability to work independently or with a team to drive client success and meet business objectives.

Qualifications

• 5+ years of experience in customer service.
• Excellent negotiation and communication skills.
• Detail-oriented with a high degree of accuracy.
• Able to work independently or with a team.

Responsibilities

• Act as the primary point of contact for clients, addressing inquiries and resolving issues.
• Build and maintain long-lasting client relationships.
• Monitor customer orders and ensure timely completion per quality and contract requirements.
• Provide ongoing support and report on account performance metrics.
• Gather feedback to improve products, services, and customer experience.
• Understand client goals and develop long-term strategies that drive success.
• Communicate effectively with customers and internal teams.
• Adapt to changing circumstances and maintain safe work habits.
• Foster positive rapport with Altek employees, customers and suppliers.
• Support Altek's Quality Policy and share in company values.

Skills

Customer service

Negotiation

Communication

Problem-solving

Adaptability

Prioritization

Detail-oriented

Independence

Teamwork

Education

High School Diploma or GED

Job description

Altek Inc in Liberty Lake, WA is seeking an Inside Account Manager who will serve as the primary point of contact between Altek and its customers. You will build and maintain strong client relationships, manage fulfillment of customer orders, and ensure customer satisfaction by coordinating with internal teams.

The role requires clear written and verbal communication, attention to detail, and the ability to work independently or with a team to drive client success and meet business objectives.