Inside Account Manager

Altek Inc; Liberty Lake (WA); On-site; USD 34,000 - 41,000; Full time

Job summary

Altek Inc in Liberty Lake, WA is seeking an Inside Account Manager who will serve as the primary point of contact between Altek and its customers. You will build and maintain strong client relationships, manage fulfillment of customer orders, and ensure customer satisfaction by coordinating with internal teams.

The role requires clear written and verbal communication, attention to detail, and the ability to work independently or with a team to drive client success and meet business objectives.

Qualifications

• 5+ years of experience in customer service.
• Excellent negotiation and communication skills.
• Detail-oriented with a high degree of accuracy.
• Able to work independently or with a team.

Responsibilities

• Act as the primary point of contact for clients, addressing inquiries and resolving issues.
• Build and maintain long-lasting client relationships.
• Monitor customer orders and ensure timely completion per quality and contract requirements.
• Provide ongoing support and report on account performance metrics.
• Gather feedback to improve products, services, and customer experience.
• Understand client goals and develop long-term strategies that drive success.
• Communicate effectively with customers and internal teams.
• Adapt to changing circumstances and maintain safe work habits.
• Foster positive rapport with Altek employees, customers and suppliers.
• Support Altek's Quality Policy and share in company values.

Skills

Customer service

Negotiation

Communication

Problem-solving

Adaptability

Prioritization

Detail-oriented

Independence

Teamwork

Education

High School Diploma or GED

Job description

Inside Account Manager

Liberty Lake, WA, US

Salary Range: $25.00 To $30.00 Hourly

Job Title: Inside Account Manager Shifts: Day

Dept.: Administration Type: Hourly, Non-Exempt

Reports to: Business Operations Manager Class: Indirect

SUMMARY: The Inside Account Manager serves as the primary point of contact between Altek and its customers. They are responsible for building and maintaining strong client relationships, managing the fulfillment of customer orders, and ensuring customer satisfaction. This role coordinates with internal teams to drive client success and meet business objectives.

RESPONSIBILITIES:

• Serves as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining regular communication
• Builds strong, long-lasting relationships to foster customer loyalty and satisfaction
• Monitors the execution of customer orders; ensuring they are completed on time and applicable quality and contractual requirements are fulfilled
• Provides ongoing support, monitors account performance, and reports on performance metrics
• Provides feedback to internal teams to improve products, services, and customer experience
• Understands client goals and objectives and work with them to develop long-term strategies that drive success
• Communicates effectively, both in writing and verbally, with customers and internal teams
• Adapts and modifies as circumstances warrant
• Demonstrates safe work habits
• Builds and maintains positive rapport, communication and behavior with other Altek employees, customers and/or suppliers
• Embraces Altek's Quality Policy to ensure quality to internal and external customers
• Embraces Altek's vision, core values, and expected behaviors

QUALIFICATIONS:

• High School Diploma or GED
• 5+ years of experience in customer service (preferred)
• Committed to delivering excellent customer service
• Excellent negotiation and communication skills
• Strong problem-solving, adaptability, and prioritization abilities
• Detail-oriented with a high degree of accuracy
• Highly dependable and capable of working independently or collaboratively with a team

PHYSICAL DEMANDS

Activity Yes No Comment

X

Frequently

Standing

X

Frequently

Walking

X

Frequently

Pushing and/or pulling

X

Occasionally

Climbing

X

Never

Bending or stooping

X

Occasionally

Squatting or kneeling

X

Occasionally

Twisting or turning

X

Occasionally

Handling, grasping with one or both hands

X

Occasionally

Typing

X

Frequently

Reaching or arm extension

X

Occasionally

Lifting or carrying

X

Occasionally

Never = 0% Occasionally = 25% Frequently = 75% Constantly = 100%