Client Success & Growth Manager

Peak Technologies, Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Peak Technologies, Inc. is seeking a Service Account Manager 1 to maintain and cultivate relationships with clients, ensuring satisfaction with products and services. You will act as a liaison between clients and internal teams to deliver solutions and drive retention.

Responsibilities include understanding client needs, coordinating with sales, technical support, and operations, and identifying opportunities to upsell or cross-sell while monitoring account performance and trends.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience in customer service, account management, or sales, preferably in tech/services.
• Experience in consultative selling and managed services.
• Experience with SOW and MSA management.
• Excellent communication and interpersonal skills with clients.
• Strong problem-solving and attention to detail.
• Ability to work independently and in a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to address requirements.
• Collaborate with internal teams (sales, tech support, operations) to resolve issues.
• Identify opportunities to upsell or cross-sell to existing clients.
• Monitor accounts, track usage, and analyze data for trends.
• Develop strategies to enhance client satisfaction and loyalty.
• Provide regular updates and reports to management on interactions and satisfaction.
• Stay informed about industry trends, competitors, and market developments.
• Participate in training to enhance product knowledge and customer service skills.

Skills

Relationship building

Client management

Consultative selling

SOW management

MSA management

CRM software

Microsoft Office

Communication

Interpersonal skills

Time management

Education

Bachelor's degree in business administration, marketing, or related field (or equivalent work experience)

Tools

CRM software

MS Excel

MS Word

Job description

Peak Technologies, Inc. is seeking a Service Account Manager 1 to maintain and cultivate relationships with clients, ensuring satisfaction with products and services. You will act as a liaison between clients and internal teams to deliver solutions and drive retention.

Responsibilities include understanding client needs, coordinating with sales, technical support, and operations, and identifying opportunities to upsell or cross-sell while monitoring account performance and trends.