Lead Inside Account Manager: Client Success & Ops Leader

DYMAXIS INC; Vancouver (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Bonus plan participation

Job summary

Dymaxis is seeking a Lead Inside Account Manager in Vancouver, WA to serve as the primary contact for key clients, manage quotes, orders, and returns, and uphold a best-in-class service experience.

The role also involves coaching junior IAMs, onboarding new hires, coordinating with engineering and other teams, and ensuring data integrity across systems. Requires a college degree and 5–7 years in industrial distribution or sales.

Qualifications

• Education: College degree required.
• Experience: 5–7 years of professional work experience.
• Preferred: Prior experience in industrial distribution and/or sales environments is highly recommended.

Responsibilities

• Process quotes, order acknowledgments, purchase orders, and returns for repair (RMAs) with high accuracy.
• Communicate proactively with clients to understand needs, foster long-term relationships, and advocate for their experience.
• Monitor and order inventory to maintain optimal stocking levels at our facilities.
• Provide daily coaching, guidance, and direction to junior IAMs, and onboard new team members.
• Partner with internal departments and engineering teams to solve complex problems and fulfill custom client requests.
• Assist with new client onboarding and accurate data entry.

Skills

Communication

Professionalism

Technical Aptitude

Execution

Education

College degree

Tools

Microsoft Office Suite

Job description

Dymaxis is seeking a Lead Inside Account Manager in Vancouver, WA to serve as the primary contact for key clients, manage quotes, orders, and returns, and uphold a best-in-class service experience.

The role also involves coaching junior IAMs, onboarding new hires, coordinating with engineering and other teams, and ensuring data integrity across systems. Requires a college degree and 5–7 years in industrial distribution or sales.