Inside Account Manager — Customer Success & Sales

Alloy Fasteners, Inc; Middle Settlement (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision coverage

Paid holidays

Paid vacation

Job summary

Alloy Fasteners, Inc is seeking an experienced Inside Account Representative to help maintain and develop current and new customer relationships. The role supports the sales team, collaborates with management, and requires multitasking and data management excellence.

The company, family-owned for 68+ years with stainless steel screws, offers great benefits and solid training, enabling a path to a long-term career in a team-focused environment.

Qualifications

• Previous experience in account management, inside sales, or customer service.
• Excellent verbal and written communication skills.
• Accurate data entry and organizational abilities.
• Ability to address client concerns and find solutions.
• Willingness to collaborate with colleagues across departments.

Responsibilities

• Build sustainable relationships and trust with the customer accounts through open and interactive communication.
• Maintain regular communication with assigned accounts.
• Understand clients' needs, preferences, and pain points.
• Provide personalized solutions and address any issues promptly.
• Source new sales opportunities.
• Collaborate with outside sales representatives to identify upsell opportunities.
• Assist in preparing quotes and proposals.
• Follow up on leads and inquiries.
• Enter orders, purchase order entry, and manage inventory.
• Process orders accurately and efficiently.
• Coordinate with production and logistics teams to ensure timely delivery.
• Handle order modifications and adjustments.
• General office administration support.
• Maintain accurate records of interactions, orders, and account details.
• Update customer profiles and contact information.

Skills

Account management

Inside sales

Customer service

Communication

Attention to detail

Problem solving

Team player

Job description

Alloy Fasteners, Inc is seeking an experienced Inside Account Representative to help maintain and develop current and new customer relationships. The role supports the sales team, collaborates with management, and requires multitasking and data management excellence.

The company, family-owned for 68+ years with stainless steel screws, offers great benefits and solid training, enabling a path to a long-term career in a team-focused environment.