Inside Account Manager: Growth, CRM & Customer Experience

Alphagraphicsfranchise; Elkhart (IN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Job summary

AlphaGraphics is hiring an Account Manager to grow inside sales and support the Account Executive. You will build strong client relationships, know product offerings, manage proofs, and prepare accurate estimates to drive center sales.

Role emphasizes professional communication, problem solving, and effective use of MIS tools. A focus on positive customer experiences and upselling opportunities is required.

Qualifications

• Account management experience is preferred but not required.
• Knowledge of printing and prepress requirements is a plus.
• Solid knowledge of MIS systems and order entry processes.
• Handles all communications with customers in a professional and respectful manner.
• Strong analytical skills (break projects into steps or sets).
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.

Responsibilities

• Has thorough knowledge of all AlphaGraphics products, services, processes, capabilities, and pricing.
• Maintains a professional appearance.
• Ensure all clients have a positive customer experience.
• Explain benefits of using our products and services.
• Consults with customers to help them make decisions; upsells/cross-sells when opportunities arise.
• Captures customer specifics using Job Analysis questions.
• Asks probing questions.
• Reviews proofs and manages the proofing process; calls customers when jobs are ready for pickup.
• Creates job estimates that are timely, professional, and pricing accurate.
• Routinely resolves customer inquiries and complaints.
• Displays mastery of MIS tools to create and estimate customer projects.
• Maintains current pricing strategies and billing procedures.

Skills

Account management experience

Printing & prepress knowledge

MIS systems knowledge

Customer communications

Analytical skills

Writing & verbal skills

Professional appearance & decorum

Organizational & time management

Job description

AlphaGraphics is hiring an Account Manager to grow inside sales and support the Account Executive. You will build strong client relationships, know product offerings, manage proofs, and prepare accurate estimates to drive center sales.

Role emphasizes professional communication, problem solving, and effective use of MIS tools. A focus on positive customer experiences and upselling opportunities is required.