Client Success & Growth Manager

Net at Work, LLC; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

8 holidays

Job summary

Net at Work LLC is seeking a Technical Account Manager to own client relationships and identify opportunities for our products and services. As part of the inside sales team, you will focus on retention, contract renewals, and revenue expansion.

You will partner with clients to ensure high satisfaction through proactive relationship management and customer advocacy, acting as the primary escalation point. Sixty percent of this role emphasizes satisfaction and renewals; forty percent focuses on

Qualifications

• 2 years within a Managed Services organization.
• 3 years in a Technical Account Management or Inside Sales role.
• Demonstrated success in meeting or exceeding assigned sales quotas.
• Strong track record of maintaining a high level of customer satisfaction.
• Strong business writing and verbal communication skills.
• Demonstrated ability to lead client meetings and presentations effectively.
• Experience closing recurring service sales.
• Business awareness of how IT relates to business strategy and goals.
• Professional demeanor and appearance; punctual, personable, team player.

Responsibilities

• Act as the client advocate and ensure client’s are receiving a positive digital employee experience.
• Execute the client experience and sales strategies on a day-to-day basis.
• Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.
• Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support.
• Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities.
• Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients.
• Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.
• Manage the sales cycle for product and service opportunities within the existing client base.
• Achieve inside sales quotas and goals by maintaining a solid continuous pipeline.
• Deliver and regularly report on client health status and revenue forecasts.
• Maintain all client documentation and CRM information.
• Create SOWs and design technical solutions for professional service and recurring sales under $20k or standardized.

Skills

Managed Services experience

Technical Account Management

Inside Sales

Sales quotas

Customer satisfaction

Business writing

Verbal communication

Client meetings

Recurring service sales

Business acumen

Job description

Net at Work LLC is seeking a Technical Account Manager to own client relationships and identify opportunities for our products and services. As part of the inside sales team, you will focus on retention, contract renewals, and revenue expansion.

You will partner with clients to ensure high satisfaction through proactive relationship management and customer advocacy, acting as the primary escalation point. Sixty percent of this role emphasizes satisfaction and renewals; forty percent focuses on