Client Success & Growth Manager

Centerfield; Los Angeles (CA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Semi-annual bonus

Unlimited PTO

Medical, dental, vision plans

401(k) match

Office amenities & events

Job summary

Centerfield is seeking a Client Success Manager to support onboarding, management, and growth of Direct Brands across the Savings.com and Brainjolt platforms. You’ll partner with large retail/e-tail brands selling on Amazon and Walmart, backed by a collaborative team and AI tools.

This hybrid Playa Vista, CA role emphasizes client ROI, CSAT, and proactive engagement. You’ll learn client goals, drive renewals and expansions, and report on KPIs while coordinating with cross-functional teams to

Qualifications

• 1+ years of Client/Customer success, account management, or similar experience.
• Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent experience.
• Familiarity with digital and affiliate marketing, including paid media (a plus).
• Proficient in Microsoft Office, including Excel and PowerPoint.
• Experience with Salesforce, Notion, Looker and AI tools like Claude (nice to have).
• Analytical skills to translate data into actionable strategies.
• Able to learn quickly and break down complex ideas into clear steps.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage a book of business with renewals, growth, onboarding, adoption, and ongoing engagement to deliver ROI and high CSAT/NPS.
• Learn client goals, programs, and performance metrics; engage confidently with Centerfield solutions and terminology.
• Identify opportunities to add value, guide upsell/cross-sell, and drive revenue growth.
• Foster strong relationships, demonstrate value quickly, and support client advocacy opportunities.
• Define, monitor, and report KPIs; attend regular client meetings and align internal teams.
• Maintain organized tracking of projects, goals, and deliverables with timely execution.
• Flag escalations to senior team members and collaborate to address complex needs.
• Provide feedback to leadership to inform product innovation and offerings.
• Use Salesforce, Looker, AI tools, and internal platforms to manage engagement and records.
• Prepare compelling presentations for client partnership meetings, highlighting ROI and growth opportunities.

Skills

Client/Customer success

Account management

Analytical skills

Clear communicator

Self-starter

Organizational skills

Adaptive / learning quickly

Education

Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent

Tools

Salesforce

Notion

Looker

AI tools like Claude

Job description

Centerfield is seeking a Client Success Manager to support onboarding, management, and growth of Direct Brands across the Savings.com and Brainjolt platforms. You’ll partner with large retail/e-tail brands selling on Amazon and Walmart, backed by a collaborative team and AI tools.

This hybrid Playa Vista, CA role emphasizes client ROI, CSAT, and proactive engagement. You’ll learn client goals, drive renewals and expansions, and report on KPIs while coordinating with cross-functional teams to