Client Success Manager

Centerfield; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement (Playa Vista,

Semi-annual bonus

Unlimited PTO

Health, dental, and vision plans

401(k) company match

Job summary

Centerfield seeks a proactive Client Success Manager to oversee onboarding, management, and growth of direct brands across platforms like Savings.com and Brainjolt. You will partner with top retail and e-commerce brands and leverage AI tools to drive measurable sales growth while ensuring client satisfaction.

The role emphasizes a proactive mindset, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 1 year of Client/Customer success, account management, or similar experience.
• Bachelor's degree in Marketing, Business Administration, Economics, or equivalent experience.
• Familiarity with digital and affiliate marketing.
• Proficient in Microsoft Office, including Excel and PowerPoint.
• Nice to have:Experience with Salesforce, Notion, Looker and AI tools like Claude.

Responsibilities

• Manage a book of business with a focus on renewals, growth, and long-term success including onboarding, adoption, and ongoing engagement to maximize ROI and CSAT/NPS.
• Learn each client's goals and performance metrics while building knowledge of Centerfield's solutions and industry terminology.
• Identify opportunities to add value and contribute to upsell and cross-sell initiatives that drive revenue.
• Foster strong client relationships and help clients articulate value to enable advocacy opportunities like case studies or testimonials.
• Define, monitor, and report on KPIs for each client program and attend regular client meetings to review progress.

Skills

Client success

Account management

Communication

Analytical skills

Education

Bachelor's degree in Marketing

Business Administration

Economics

Tools

Salesforce

Looker

Notion

AI tools (Claude)

Job description

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world's leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield's digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity...

Centerfield is seeking an enthusiastic and motivated Client Success Manager to join our fast-paced team! In this role, you'll support the onboarding, management, and growth of our Direct Brands across the ++Savings.com++ and ++Brainjolt++ platforms, contributing to meaningful impact in a rapidly growing industry. As a CSM, you'll partner with some of the largest retail and e-tail brands that sell through e-commerce platforms such as Amazon and Walmart. You'll be supported by a community of experts, industry-leading AI technology, and one of the largest online audiences to help drive measurable sales growth for clients This is a dynamic, ever-changing space---perfect for someone who's eager to learn, curious about digital commerce, and excited to grow their career in Client Success. You don't need years of experience; what matters most is your strong communication skills, proactive mindset, and passion for supporting clients.

How You'll Contribute...

• Have a plan! Manage a book of business with a focus on renewals, growth, and long-term success with focus on onboarding, adoption, and ongoing engagement that deliver tangible ROI and maximize customer satisfaction (CSAT) and Net Promoter Scores (NPS)
• Be the resident expert (in progress)! Learn each client's goals, programs, and performance metrics while building knowledge of Centerfield's solutions, tools, and industry terminology so you can engage clients with confidence
• Get out there! Support client growth by spotting opportunities to add value, sharing product offerings with guidance from senior team members, and contributing to upsell and cross-sell initiatives that drive revenue
• Be a partner in growth! Support clients in achieving their goals by fostering strong relationships, helping them see value quickly, and contributing to Client advocacy opportunities like case studies, testimonials, or peer networking
• Track what matters! Define, monitor, and report on KPIs for each client program. Attend regular client meetings (weekly or bi-weekly) to review objectives, progress, and results, while hosting internal meetings as needed to align teams
• Own the details! Maintain organized tracking of projects and deliverables, ensuring clarity of goals, timely execution, and compliance with internal controls and procedures
• Solve challenges! Flag escalations to senior team members as you learn to address complex client needs with resourcefulness, collaboration, and creative problem-solving
• Speak up! Provide feedback and insights to leadership to inform product innovation, enhance offerings, and support the company's growth
• Leverage your tools! Utilize Salesforce, Looker, AI tools, and internal platforms to manage client engagement, maintain accurate records, and ensure smooth communication across teams
• Show the results! Alongside leadership, prepare compelling presentations and reports for client partnership meetings, highlighting progress, ROI, and opportunities for further growth

What We're Looking For...

• 1 years of Client/Customer success, account management, or similar experience.
• Bachelor's degree in Marketing, Business Administration, Economics, or equivalent experience.
• It's a plus if you bring: Familiarity with digital and affiliate marketing, including paid media.
• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint.
• Nice to have, but not required: experience in Salesforce, Notion, Looker and AI tools like Claude.
• Analytical skills with the ability to translate data into actionable strategies.
• Ability to learn quickly and break down complex ideas into clear action steps.
• Comfortable managing multiple priorities with good organizational skills and attention to detail.
• Strong problem-solving mindset and willingness to seek guidance or resources to find solutions.
• Clear communicator with solid written, verbal, and interpersonal skills.
• Curious and creative thinker who's open to rolling up their sleeves and trying new approaches.
• Self-starter who can take initiative while also working well in a collaborative team environment.
• Positive team player with a strong sense of accountability and a "can-do" attitude.
• Responsible and motivated, able to stay focused in a fast-paced environment.
• Organized and detail-oriented, ensuring tasks and documentation are completed accurately.
• Operates with integrity, honesty, and fairness in all interactions.
• Flexibility to adjust work hours for client meetings across time zones.

Life at Centerfield...

• This is a hybrid position, and employees are expected to come into our Playa Vista, CA office every Tuesday, Wednesday & Thursday
• Competitive salary semi-annual bonus
• Unlimited PTO -- take a break when you need it!
• Industry-leading medical, dental, and vision plans generous parental leave
• 401(k) company match plan -- fully vested on day 1
• Outside patio overlooking Playa Vista cabanas, firepits & working grills
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Fully stocked kitchens with snacks & drinks
• Breakroom supplied with games, couches, workout equipment weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)
• Free onsite gym locker rooms
• Monthly team outings (ball games, casino night, hikes, etc.)
• Career growth -- we enjoy promoting from within!

#LI-Hybrid

#LI-AA1

AI & Interview Policy

At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.

Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.

The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.

Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.